Category Archive

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When does cultural immersion go too far?

David Livermore | 18 April 2016

I’m a big advocate of getting to know a culture up close and moving beyond surface-level encounters. But I’m beginning to think that I ought to give up some of the cultural experiences I’d like to have because they may do more harm than good.

Cultural intelligence and the power of attention

David Livermore | 10 December 2015

Giving undue attention to negative feelings shrinks your world and your breadth of perspective. Focus on the positive and you’ll expand your view. This is the power of attention. And in culturally diverse teams, it’s absolutely critical.

Dealing with a different sense of urgency

David Livermore | 12 November 2015

One of the biggest frustrations when working across cultures is a different sense of urgency, follow-through, and deadlines. Whatever your relationship with time, here are some guidelines to address this challenge.

The dilemmas of a travelling white guy

David Livermore | 20 October 2015

When I’m travelling, I’m routinely given the best places to sit in restaurants, granted access to exclusive lounges I haven’t paid for and escorted round queues simply because I’m a well-dressed, white American male.

What diversity matters most?

David Livermore | 23 September 2015

Diversity of thought, work style, function and age are all important forms of difference. But not all diversity is equal. The two types of diversity that matter most are visible diversity and under-representation.

Racist comments, Facebook rants and cultural intelligence

David Livermore | 14 August 2015

What should you do when you run up against friends, family members, colleagues or clients who make little effort to engage with others with any degree of cultural intelligence?

The business case for cultural intelligence

David Livermore | 07 July 2015

Whether it’s expanding in emerging markets, avoiding an embarrassing cultural faux pas, or attracting best talent, the ability to work effectively across cultures addresses a burgeoning number of organizational concerns.

Cultural challenges for female expats

Cynthia Stuckey | 01 June 2015

Nobody finds it easy being thrown into a new culture. But for women, international assignments can be particularly challenging as a result of cultural and gender barriers that their male colleagues simply don’t face.

10 tips for negotiating across cultures

David Livermore | 11 May 2015

Regardless of the cultural context, the objective in negotiation is to reach an agreement that mutually satisfies both parties’ interests. Accomplishing that across cultures requires a high level of cultural intelligence.

An ocean apart?

Gurnek Bains | 20 March 2015

The American model of leadership may be ubiquitous, but it’s not universally appreciated by other cultures. Indeed, the difference in mindset between Americans and Europeans can sometime be as wide as the Atlantic. So what can the two learn from each other?

Is the problem cultural or something else?

David Livermore | 16 February 2015

Cross-cultural communication can be fraught with difficulties. And few things demonstrate cultural intelligence more strongly than being able to tell when a problem is cultural and when it’s not - and then deciding how to respond.

Cultural intelligence in an age of terrorism

David Livermore | 13 January 2015

There are no easy answers to the hatred and rage that drives someone to kill a fellow human begin in cold blood simply because they disagree with them. So what is a culturally intelligent response to the horrific events in Paris last week?

Respect is not enough

David Livermore | 20 October 2014

I’m often asked, “isn’t cultural intelligence basically a matter of respect?” But the trouble is that we can’t always judge people's intent through their behavior. And moreover, the greater the cultural distance, the more likely your respect won’t be interpreted as such.

So I'm biased. Now what?

David Livermore | 12 September 2014

We’re all biased. But an awareness of these biases doesn’t automatically lead to change or stop them creeping into everyday decisions. If you want to navigate through cultural situations with both respect and effectiveness, you need a plan to improve your cultural intelligence.

Cultural misunderstandings and the elephant in the room

David Livermore | 15 August 2014

One of the biggest causes of misunderstandings and conflict in multicultural teams is the difference between direct and indirect communication styles. So how can those who like to get straight to the point work harmoniously with others who expect issues to be addressed more subtly?

10 tips for more culturally intelligent travel

David Livermore | 09 June 2014

It's been said that 'international travelers are like dogs in an art museum. They see everything and appreciate nothing.' But it doesn’t have to be like that. Here are 10 ways to improve your travel experiences.

Sit still to improve your cultural intelligence

David Livermore | 13 May 2014

Reflection is a powerful tool for self-improvement. Sitting still and giving yourself time to think can help you get smarter, healthier and more productive. It can even help you improve your cultural intelligence.

The right sort of travel can boost your career

David Livermore | 14 April 2014

As we know, travel broadens the mind. And according to a new study, adapting to and learning about new cultures can also boost your job prospects But it's important to note that not all travel experiences are created equal!

Don't treat your customers the way you want to be treated

David Livermore | 24 March 2014

Yes. You heard us right. Because 'customer service' can mean different things to different people. So what might seem like good customer service when viewed from one cultural perspective can actually be harmful in another.

Ugly ex-pats and cultural intelligence

David Livermore | 19 February 2014

British banker Anton Casey ought to know all about cultural intelligence. His lack of it saw him flee Singapore after making spectacularly insensitive comments about his adopted home. But beyond the stupidity of one man, the point is that CQ is more than just a 'nice-to-have'.

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