Compassion

Duane Dike | 09 Oct 2018

Compassion is not typically revered in the corporate world. Bosses are simply supposed to get things done. But if they're not careful, they can become impersonal, non-compassionate and ultimately, non-human.

Social media: how did we get here?

Rod Collins

One of the great ironies of the digital revolution is the environment of toxic tribalism that has been enabled by social media and the collective unconscious blindness it has brought with it.

Three lessons in crisis leadership

Piyumi Kapugeekiyana

There’s no one-size-fits-all approach to crisis management. But studying examples of crises that have been handled well can teach us some very valuable coping mechanisms that could help avoid a crisis turning into a disaster.

Emotional intelligence doesn't translate

David Livermore

Emotions are universal. But the ways in which different cultures express them are not. So what’s considered appropriate in one culture could get you in trouble if blindly applied to colleagues and friends elsewhere.

Do you run meetings or lead them?

Wayne Turmel

Any meeting, whether in a conference room or online, can be run. But successful meetings need to be led - and there is a huge difference between running a meeting and leading one.

New ways of thinking and acting

Rod Collins

For more than a century, the basic formula of management has been “plan and control.” But today this no longer works because strategies are no longer planned, they’re discovered. So the new formula for business should be “explore, experiment and execute”.

Get out of the way!

Duane Dike

What kinds of things get in the way of productivity? There are no simple answers, but the one thing we can say is that barriers are almost always by-products of the destructive attitudes and behaviors of leaders.

From the archive

Morale: a moving target

Duane Dike

What we think we know about morale is probably wrong, especially the black and white notion that morale is either ‘good’ or ‘bad’. Like most human feelings, morale is a moving target, which is why being sensitive to its nuances is such a key skill for leaders.

Charles Helliwell

The most important 15 minutes of your life

Charles Helliwell

Feeling overwhelmed? Running just to stand still? What you need is not more hours in the day, it's just 15 minutes of contemplative down time that's reserved for you and you alone.

Dan Bobinski

So you're a manager. Now what?

Dan Bobinski

As managers, we can either choose to value and develop our team members or we can look for ways to elevate our own stature. Do you know which category you fall into?

Wayne Turmel

Virtual training is real training

Wayne Turmel

One of the most frustrating parts of delivering training online is that the people who pay for it still don't seem to understand that it is just as effective as training that takes place in a traditional classroom.

Mike Jones

What use is an MBA?

Mike Jones

An increasing number of people are asking whether an MBA is the right training programme for modern managers.

Earlier opinion

Culture fit vs. authenticity

David Livermore

Authenticity - being yourself - can sometimes collide with organizational values. So how far should any of us be expected to give up our authentic preferences for the sake of an organizational purpose?

Nine habits that build trust

John Blakey

There’s a lot more to trust than just delivering on your promises. In fact, doing what you say you will do is only the basic entry-level requirement if you want to inspire trust in those you lead.

Managing risks in a hyper-connected world

Rod Collins

As we all know, risk is a fact of life. But as the world becomes more connected, new risks have emerged that demand new tools to mitigate them and to thwart a new generation of threats.

What can be done about bullies at work?

Manfred Kets De Vries

Workplace bullying is a silent epidemic that causes a host of psychological and physical health problems. So why is addressing the problem and stamping out bullying such an uphill battle for everyone involved?

The mortar in a project's wall

Wayne Turmel

What holds a wall together is the mortar between the bricks. And what holds a project together is the effective, clear and proactive communication between individuals.

Shut up first, talk later

Wayne Turmel

On team conference calls, it can sometimes seem almost impossible to get people to contribute or share information effectively. Here’s how you can change that.

10 characteristics of customer-focused businesses

Andy Hanselman

Customer-focused organisations are dramatically and demonstrably different from their competitors. They don’t just meet customer expectations, they consistently try to exceed them in everything they do.

Why change? Why not?

Duane Dike

Change often fails because it is based on a plan/do model. We plan, and then expect people to do. But that ignores the exploration, thinking, mistaking, learning, testing and struggling that needs to come in between.

Accountability is more important than accounting

Wayne Turmel

What's more important: that people are working on exactly what you want them working on at that exact moment, or that important tasks and outputs are done on time and team goals are met?

Are you addicted to power?

Manfred Kets De Vries

In democracies, a free press and the separation of powers reduce the risk of leaders becoming power addicts. But most businesses concentrate power at the top, a design that all too easily leads to power intoxication.

Leaders, go away!

Duane Dike

Too many bosses fail to understand that every individual thinks and works at different rates or that we all need to distinguish between important and not so important work to operate effectively.

Mapping the power in your organization

Wayne Turmel

Forget job titles, do you know who has the real power in your organization and who has real influence where it matters most?