When will they ever learn?

Bob Selden | 13 Jan 2022

Boris Johnson's attempt to apologise for attending a Downing Street party during last year's lockdown is a timely reminder about the gulf between making a formal apology and being genuinely sorry.

Five remote team new year's resolutions

Wayne Turmel

The new year is a great time to ask some fundamental questions about how your remote team works together and what needs to change.

The biggest source of conflict on diverse teams

David Livermore

Clashing expectations are the main source of conflict in almost any relationship. And nowhere is that more true than with the intercultural challenges of diverse teams.

The invisible killer of remote teams

Wayne Turmel

There is one factor that can be lethal for remote teams that usually isn't a problem when everyone is in the same place. That invisible killer is exclusion.

There's nothing soft about the heart

Wayne Turmel

Every animal depends on its heart for its existence. Organizations do too, except that rather than a multi-chambered muscle, they rely on leadership, managers and flows of information.

Turning around a dysfunctional team

Matt Jenkins

Bringing together a group of smart, creative and driven people doesn't mean they'll instantly work in sync. In fact, most cross-functional teams are dysfunctional in one way or another. Here are some ways to address that.

Accountability is more important than accounting

Wayne Turmel

What's more important: that people are working on exactly what you want them working on at that exact moment, or that important tasks and outputs are done on time and team goals are met?

From the archive

Morale: a moving target

Duane Dike

What we think we know about morale is probably wrong, especially the black and white notion that morale is either ‘good’ or ‘bad’. Like most human feelings, morale is a moving target, which is why being sensitive to its nuances is such a key skill for leaders.

Wayne Turmel

A field guide to underappreciated workplace geniuses

Wayne Turmel

There are some employees out there who are downright geniuses in a strange kind of way - and whose extraordinary abilities are mirrored only by complete inability to work and play with others. Here's a quick field study of some of these types.

Preston Bottger

Management lessons from Swatch

Preston Bottger

Switzerland is known the world over for its watch-making industry. But in the 1980s, Japanese competition drove it to the brink of extinction. It took the emergence of the Swatch Group and some radical thinking to reinvent the industry – and the same lessons remain applicable today.

Wayne Turmel

Communication: quality not quantity

Wayne Turmel

Communication seems to be the cure for everything that ails our teams. So we communicate - a lot. But it's not how often you communicate that really matters, but how well.

Philip Whiteley

A sustainable acceleration

Philip Whiteley

The 'old normal' assumed that companies existed solely for profit and commercial success had to come with human or environmental victims. But now these cynical beliefs are being replaced by a new understanding of the importance of collaboration and sustainability.

Earlier opinion

Remember those resolutions you made?

Jurgen Wolff

The chances are that the resolutions you made on Jan 1 are already distant memories. But if you want to avoid making the same resolutions again next year, here’s a simple, four-step process to get you back on track.

Learning is everywhere

Wayne Turmel

What you know now is good for now, but might be completely outdated by tomorrow. This means there's a constant need to learn new things, both formally and informally.

Ten habits of bad management

Andre de Waal

Too many organizations ignore or tolerate bad management. Yet bad managers will never get optimal results, so their tell-tail traits need to recognized and dealt with.

The mortar in a project's wall

Wayne Turmel

What holds a wall together is the mortar between the bricks. And what holds a project together is the effective, clear and proactive communication between individuals.

The myth of change management

Rod Collins

The world is changing much faster than their organizations. And that’s a big problem, because traditional businesses are not designed for adapting to change or aligning with shifting markets.

New year questions for team leaders

Wayne Turmel

What better time than the New Year to stop, reflect on what’s happened in 2020 and gird our loins for what looms ahead. In that spirit of reflection, here are five questions all team leaders should be asking themselves.

Why ‘how are you?’ is such an important question

Steven Buck

After this unprecedented year, finding ways for a team to connect and address the needs of the whole person rather than focusing solely on work priorities is more important than ever.

How to take expert advice

Wayne Turmel

You could drive yourself crazy trying to follow every piece of advice you get - and often the experts disagree. So how is a rational person supposed to take all this advice without their heads imploding?

Ideas are fragile (handle with care)

Max McKeown

If someone in your organisation has an idea, is it welcomed? Or does hierarchy, history and organisational politics make innovation impossible?

The group excluded from diversity programs

David Livermore

The US is a divided nation, in part because many working class individuals believe progressives and diversity advocates have compassion for everyone - except them. Might they be right?

Coping with COVID restrictions this winter

Lynda Shaw

In the midst of another lockdown and with the colder months are setting in, many of us are wondering how we are going to deal with this winter. Here are some tips on how to cope.

In praise of inconspicuous leadership

Duane Dike

Many so-called leaders have an unhealthy interest in the outward trappings of their position. But real leadership is inconspicuous - and it’s about far more than status or measurable achievements.