When will they ever learn?
Bob Selden | 13 Jan 2022
Boris Johnson's attempt to apologise for attending a Downing Street party during last year's lockdown is a timely reminder about the gulf between making a formal apology and being genuinely sorry.
Five remote team new year's resolutions
Wayne Turmel
The new year is a great time to ask some fundamental questions about how your remote team works together and what needs to change.
The biggest source of conflict on diverse teams
David Livermore
Clashing expectations are the main source of conflict in almost any relationship. And nowhere is that more true than with the intercultural challenges of diverse teams.
The invisible killer of remote teams
Wayne Turmel
There is one factor that can be lethal for remote teams that usually isn't a problem when everyone is in the same place. That invisible killer is exclusion.
There's nothing soft about the heart
Wayne Turmel
Every animal depends on its heart for its existence. Organizations do too, except that rather than a multi-chambered muscle, they rely on leadership, managers and flows of information.
Turning around a dysfunctional team
Matt Jenkins
Bringing together a group of smart, creative and driven people doesn't mean they'll instantly work in sync. In fact, most cross-functional teams are dysfunctional in one way or another. Here are some ways to address that.
Accountability is more important than accounting
Wayne Turmel
What's more important: that people are working on exactly what you want them working on at that exact moment, or that important tasks and outputs are done on time and team goals are met?
Returning to work through the eyes of Maslow
Kon Apostolopoulos
As we design the "next" workplace, we need to shift our focus from where, when, and how employees perform their work, to why they want to perform it.
The culturally intelligent team
David Livermore
It's harder to get things done on a diverse team. But with moderate to high levels of cultural intelligence, diverse teams can outperform homogeneous teams in a number of important ways.
Could Covid make us better managers?
Steven Buck
At a time when the role of the manager has arguably never been more challenging, we are starting to re-evaluate what 'management' really means.
Don't celebrate the failure, celebrate the learning
Kon Apostolopoulos
Failure is not the opposite of success. It is a feedback mechanism that shows us what's not working. We can learn from it and improve, but it should never be a goal in itself.
Harnessing natural intelligence
Rosie Tomkins
All change brings new opportunities. The tree that looks almost dead in the winter bursts with blossom in spring. The frozen wasteland delivers a bountiful harvest in the autumn. As business leaders, we can learn a lot from nature.
Building trust remotely
Wayne Turmel
Trusting the people you work with (and for) has never been easy. But when you work remotely it's even tougher.
Building trust remotely
Wayne Turmel
Trusting the people you work with (and for) has never been easy. But when you work remotely it's even tougher.
Managing time in meetings
Wayne Turmel
One of the main concerns when running a webinar or virtual meeting is managing time effectively so we don't lose sight of what the meeting is actually supposed to accomplish.
Getting back to work in the post-pandemic world
James M. Kerr
As organizations prepare to get back to work in a post-pandemic world, leaders must focus on just how they intend to get on with work for years to come.
Cultural intelligence and competing with robots
David Livermore
The dystopian view of a future overrun by robots forgets that the human brain gives us some things technology cannot compete with, namely our ability to adapt and create.
Experimenting with scenario planning
James Berry
Scenario planning isn’t just about developing proactive strategies to deal with a possible crisis. It can also be a useful way to highlight potential weaknesses in your organisation or operations. Here’s how to go about it.
Presenting online is still presenting
Wayne Turmel
Presenting online is more like a traditional presentation than most people think. But too often, those delivering material online do so in just about the least effective manner possible.
Recent Podcasts
From the archive
Morale: a moving target
Duane Dike
What we think we know about morale is probably wrong, especially the black and white notion that morale is either ‘good’ or ‘bad’. Like most human feelings, morale is a moving target, which is why being sensitive to its nuances is such a key skill for leaders.
A field guide to underappreciated workplace geniuses
Wayne Turmel
There are some employees out there who are downright geniuses in a strange kind of way - and whose extraordinary abilities are mirrored only by complete inability to work and play with others. Here's a quick field study of some of these types.
Management lessons from Swatch
Preston Bottger
Switzerland is known the world over for its watch-making industry. But in the 1980s, Japanese competition drove it to the brink of extinction. It took the emergence of the Swatch Group and some radical thinking to reinvent the industry – and the same lessons remain applicable today.
Communication: quality not quantity
Wayne Turmel
Communication seems to be the cure for everything that ails our teams. So we communicate - a lot. But it's not how often you communicate that really matters, but how well.
A sustainable acceleration
Philip Whiteley
The 'old normal' assumed that companies existed solely for profit and commercial success had to come with human or environmental victims. But now these cynical beliefs are being replaced by a new understanding of the importance of collaboration and sustainability.
Earlier opinion
Remember those resolutions you made?
Jurgen Wolff
The chances are that the resolutions you made on Jan 1 are already distant memories. But if you want to avoid making the same resolutions again next year, here’s a simple, four-step process to get you back on track.
Learning is everywhere
Wayne Turmel
What you know now is good for now, but might be completely outdated by tomorrow. This means there's a constant need to learn new things, both formally and informally.
Ten habits of bad management
Andre de Waal
Too many organizations ignore or tolerate bad management. Yet bad managers will never get optimal results, so their tell-tail traits need to recognized and dealt with.
The mortar in a project's wall
Wayne Turmel
What holds a wall together is the mortar between the bricks. And what holds a project together is the effective, clear and proactive communication between individuals.
The myth of change management
Rod Collins
The world is changing much faster than their organizations. And that’s a big problem, because traditional businesses are not designed for adapting to change or aligning with shifting markets.
New year questions for team leaders
Wayne Turmel
What better time than the New Year to stop, reflect on what’s happened in 2020 and gird our loins for what looms ahead. In that spirit of reflection, here are five questions all team leaders should be asking themselves.
Why ‘how are you?’ is such an important question
Steven Buck
After this unprecedented year, finding ways for a team to connect and address the needs of the whole person rather than focusing solely on work priorities is more important than ever.
How to take expert advice
Wayne Turmel
You could drive yourself crazy trying to follow every piece of advice you get - and often the experts disagree. So how is a rational person supposed to take all this advice without their heads imploding?
Ideas are fragile (handle with care)
Max McKeown
If someone in your organisation has an idea, is it welcomed? Or does hierarchy, history and organisational politics make innovation impossible?
The group excluded from diversity programs
David Livermore
The US is a divided nation, in part because many working class individuals believe progressives and diversity advocates have compassion for everyone - except them. Might they be right?
Coping with COVID restrictions this winter
Lynda Shaw
In the midst of another lockdown and with the colder months are setting in, many of us are wondering how we are going to deal with this winter. Here are some tips on how to cope.
In praise of inconspicuous leadership
Duane Dike
Many so-called leaders have an unhealthy interest in the outward trappings of their position. But real leadership is inconspicuous - and it’s about far more than status or measurable achievements.
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