Culture fit vs. authenticity
David Livermore | 18 Jun 2018
Authenticity - being yourself - can sometimes collide with organizational values. So how far should any of us be expected to give up our authentic preferences for the sake of an organizational purpose?
Nine habits that build trust
John Blakey
There’s a lot more to trust than just delivering on your promises. In fact, doing what you say you will do is only the basic entry-level requirement if you want to inspire trust in those you lead.
Managing risks in a hyper-connected world
Rod Collins
As we all know, risk is a fact of life. But as the world becomes more connected, new risks have emerged that demand new tools to mitigate them and to thwart a new generation of threats.
What can be done about bullies at work?
Manfred Kets De Vries
Workplace bullying is a silent epidemic that causes a host of psychological and physical health problems. So why is addressing the problem and stamping out bullying such an uphill battle for everyone involved?
10 characteristics of customer-focused businesses
Andy Hanselman
Customer-focused organisations are dramatically and demonstrably different from their competitors. They don’t just meet customer expectations, they consistently try to exceed them in everything they do.
Why change? Why not?
Duane Dike | 21 May 2018
Change often fails because it is based on a plan/do model. We plan, and then expect people to do. But that ignores the exploration, thinking, mistaking, learning, testing and struggling that needs to come in between.
Are you addicted to power?
Manfred Kets De Vries
In democracies, a free press and the separation of powers reduce the risk of leaders becoming power addicts. But most businesses concentrate power at the top, a design that all too easily leads to power intoxication.
Leaders, go away!
Duane Dike
Too many bosses fail to understand that every individual thinks and works at different rates or that we all need to distinguish between important and not so important work to operate effectively.
The Connected Manager
The mortar in a project's wall
04 Jun 2018
What holds a wall together is the mortar between the bricks. And what holds a project together is the effective, clear and proactive communication between individuals.
Shut up first, talk later
04 Jun 2018
On team conference calls, it can sometimes seem almost impossible to get people to contribute or share information effectively. Here’s how you can change that.
Podcasts
Exploring charisma
What Matters
There is a stereotypical image that a charismatic leader is a confident extrovert. But as we find out from Nikki Owen, author of "Charismatic to the Core", you don't have to shout or show off to be charismatic.
Hot Topics
Creativity & Innovation
Improve your personal creativity and help organizations do the same.
Customer Service
Because good service starts with good management.
Leadership
Have we learned anything new about leadership over the past few decades?
Team Building
How to put the "we" into a team.
The Change Challenge
Most change initiatives fail to deliver. Here's why.
Interviews
The geopolitics of the steppes
Jean-François Fiorina, Associate-Dean of Grenoble Ecole de Management, talks to Central Asian specialist, writer and explorer, René Cagnat, about the changing geopolitics of a vast region of the globe that is often overlooked.
It’s a fake! Countering the counterfeiters
Counterfeiting has become a global epidemic. Pierre Delval, one of the world’s leading authorities on counterfeiting, talks to Jean-François Fiorina, Associate-Dean of Grenoble Ecole de Management, about the scale of problem and the measures we need to take to combat it.