Internal Communications

Three cheers for the pointless survey

You may not have noticed, but another casualty of the recession has been the utterly pointless workplace survey. When times were good, not a week would pass without a press release plugging things like 'the twelve most bizarre excuses for being late for work'. Not any more.

Tough times call for tough leadership

When they're confronted by a downturn, business leaders all tend to take the same short-term, top-down approaches. But in the longer term, they don't work. So how about taking some really tough decisions - like asking the people who work for you what they would do to get out of this mess?

UK companies lack the gift of the gab

Organisations in the UK are missing out on valuable ideas, reducing their profitability and increasing employee turnover simply because they don't talk to and listen to their staff enough.

Manages ignoring the people who matter

How much expertise in your organisation is being wasted simply because managers can't be bothered – or are too arrogant – to speak to the people who work at the coalface?

Firms take satisfaction surveys seriously

Employee satisfaction surveys have evolved from being something of a touchy-feely add-on to a key tool for businesses. But are they making best use of the information they collect?

Listening, the key to employee commitment

All any of us wants at work is for someone to listen to us. But all too often, people with suggestions are viewed as troublemakers or complainers. So how can managers – or any of us – learn to be better listeners?

U.S. firms ignoring global communication

Few U.S. multinationals are doing a good job when it comes to communicating with their employees around the world, with only three out of 10 global firms even having designated communication resources in other countries.

Adaptability, consistency, focus and engagement the key to success

A workplace that values adaptability, consistency, a clear direction and employee involvement is more likely to deliver better returns, sales growth, productivity and shareholder value.

Honesty: more than truth or lies

Looking for a simple resolution for the New Year? How about 'honesty'. Because according to a new book, honesty issues have a significant impact on virtually every workplace – and true honesty equates to simple, straightforward communication.

You can't beat face-to-face communication

Despite the rise of emails and intranets, employers still value face-to-face communication the most when it comes to keeping staff up-to-date, according to a British survey.

Employers realising its good to talk

New European laws are changing the way employers are communicating with their workers, and creating a culture of greater openness and information a new study has concluded.

Ground down by corporate jargon

British workers are bombarded by corporate jargon and 'communications initiatives', yet complain they are none the wiser about what is really going on or whether what they are doing is making any difference.

Big brother breaks down trust

Writing in the Guardian on Saturday, Ian Wylie argued that the bonds of trust between employers and their staff in British and American workplaces are being broken down by the insidious rise of surveillance and by employers who 'are free to invade our privacy at will'.

Favouring the first born

The first employees recruited by small firms tend to climb the corporate ladder faster than those who join later. But favouring the 'first born' is fraught with peril, according to those who have seen the results.

Family-friendly legislation 'hitting business'

A quarter of firms in Britain have complained that family-friendly employment laws are having a negative effect on their business as managers spend a growing amount of time dealing with requests for flexible working.

Latest book podcasts

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Vish Alluri: The Enlightened Manager

Vish Alluri, co-author of ‘The Enlightened Manager', discusses a thoughtful approach to management which draws on the teachings of the philosopher, Jiddu Krishnamurti.

Steve Cockram: the Voice-Driven Leader

Steve Cockram, co-founder of Giant Worldwide, talks about his latest book, 'The Voice-Driven Leader' and explains how to create environments in which every voice gets heard.

What is Relationship Currency?

Keynote speaker and transformational coach, Ravi Rajani, talks about his new book, 'Relationship currency: five communication habits for limitless influence and business success'.

Hone - how purposeful leaders defy drift

We dive into the new book from Deloitte's Geoff Tuff and Steven Goldbach, 'Hone - how purposeful leaders defy drift'.

Appraisals on the increase

Growing numbers of employees can expect to have their work assessed more frequently than in the past. While annual appraisals are still the norm, over a third of now carry out six-monthly reviews, a new survey has found.

Appraisals missing the mark

Employers still believe that employee appraisals can deliver tangible benefits to company and individual performance. But the gap between aims and delivery is considerable.

Employers awash with tribunal claims

One employer in four has faced an employment tribunal claim in the past two years after disciplining an employee, with one in five facing a claim after an employee grievance, latest research has suggested.

Employees feel unable to report harassment at work

Misconduct, harassment and unethical activity remain rife in may organisations because a significant proportion of employees feel unable to report or challenge unacceptable behaviour.

Loyalty is a two way street

Dishonesty and anti-social behaviour in the workplace have become 'rife', according to a new report. But loyalty is a two way street: employers who show their staff little loyalty can expect less in return.

One in three workers never consulted over major changes

As many as one in three UK workers claim they are kept in the dark and never consulted when a major change occurs in their organisation

An open letter to the closed-minded boss

After hearing one too many horror stories about bosses who never practice what they preach or rule with an iron fist with the 'my way or the highway' approach, I've decided to pen an open letter on behalf of mismanaged employees everywhere.

Gearing up for growth

When a business gears up for growth and the inevitable changes this brings, everyone looks to the top for direction. This is especially true – and difficult - for SMEs.

Psst, most workers get news through gossip first

British workplaces are so riddled with gossip that employees believe they are more likely to hear important workplace announcements through the office rumour-mill than direct from their managers.

When mistakes are made

Every company is made up of human beings and human beings are fallible, so it’s only natural that mistakes will be made in business. It's how we deal with them that really matters.

Britain's managers fail to inspire

Only a third of Britons regard their manager as a role model, with many seeing their boss's failure to involve them when developing new ideas or making decisions as a real turn-off.

Employees ignorant of consultation revolution

Three-quarters of employees are not aware that April 6 will bring them new rights to be consulted on major employment issues in the workplace.

Ignore new information regulations at your peril, firms warned

Firms that ignore new EU information and consultation regulations could find themselves being forced to adopt rigid arrangements for consulting staff that do not suit their business.

British bosses caught in credibility gap

Workers in Britain are significantly more cynical about the job being done by senior management than their counterparts in the USA, with fewer than a third expressing trust and confidence in their leaders.

Ignoring staff ideas can prove costly, warns survey

They may often seem trivial, irrelevant or downright silly, but ideas generated by staff can be worth hundreds and thousands of pounds, a study has suggested.

Latest book reviews

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Hone - How Purposeful Leaders Defy Drift

Hone - How Purposeful Leaders Defy Drift

Geoff Tuff and Steven Goldbach

In a business landscape obsessed with transformation and disruption, Hone offers a refreshingly counterintuitive approach to today's organisational challenges.

Super Adaptability: How to Transcend in an Age of Overwhelm

Super Adaptability: How to Transcend in an Age of Overwhelm

Max McKeown

Max Mckeown's heavyweight new book draws from neuroscience, psychology and cultural evolution to develop a practical framework for human adaptability.

Relationship Currency

Relationship Currency

Ravi Rajani

In an era where AI can draft emails and manage our schedules, 'Relationship Currency' is a timely reminder of the importance of investing in genuine human connection.