Brand global, adapt local: a conversation with Katherine Melchior Ray and Nataly Kelly
Katherine Melchior Ray and Nataly Kelly discuss their new book, 'Brand Global, Adapt Local: How to Build Brand Value Across Cultures'.
Inclusive strategies for hospitality managers
With international travel now accessible to an ever-growing proportion of the global population, in the hospitality sector, diversity can be a building block to a premium customer experience.
Garbage in, garbage out
Even the best AI tools display cultural bias. So without knowing how to write culturally intelligent AI prompts, it's easy to end up with content that is not quite right for your intended audience.
Global trends to watch in 2024
Building a more culturally intelligent world requires keeping an eye on what’s going on globally. So I can’t help but wonder what 2024 might hold for us and what trends we should be anticipating and watching.
Why emotional intelligence is not enough
Emotional intelligence and cultural intelligence are like fraternal twins. They’re not the same person, but they share the same DNA and the family resemblance is unmistakable.
How to deliver effective diversity training
There is plenty of valid criticism about diversity training. But an approach that addresses “what’s in it for you” and confronts real-world challenges goes a long way towards delivering effective learning opportunities.
Diverse teams and psychological safety
There’s been a surge of interest recently about the importance of psychological safety, and rightfully so. But like many good things, it's better not to have too much of it.
Culturally intelligent teams: different values, same norms
Understanding cultural differences on a diverse team does not automatically translate into better performance. Instead, leaders need to develop team norms that are both inclusive and unifying.
Communication differences on diverse teams
Differences in communication styles can be a constant source of conflict on diverse teams. Understanding these differences is key to building trust, avoiding misunderstandings and leading more effectively.
Leadership advice you should ignore
So much advice to leaders and entrepreneurs is ill suited to leading in today's digital, diverse world. It often includes kernels of truth, but much of it needs a major rethink, starting with these.
Five questions culturally intelligent leaders ask themselves everyday
While cultural intelligence (CQ) needs to inform big picture strategic and operational issues, where it really comes to life is in the everyday practices of a leader.
The power of figured worlds
Figured worlds - the social contexts where we feel most comfortable - are everywhere. They might be countries, racial groups, fashions, friend groups or religions - and we underestimate their power at our peril.
How culturally intelligent leaders make decisions
What does culturally intelligent decision-making look like for today's global leader? It's certainly not as simple as "just make a decision."
The leadership trust crisis
Across the world, trust in leadership is at an all-time low. But global leaders also need to be mindful that many approaches to rebuilding trust are biased toward Western values.
How to talk about the elephant in the room
Knowing how to identify and constructively address unresolved conflict in different cultural situations is a key skill for global leaders.
Latest book podcasts
Steve Cockram: the Voice-Driven Leader
Steve Cockram, co-founder of Giant Worldwide, talks about his latest book, 'The Voice-Driven Leader' and explains how to create environments in which every voice gets heard.
What is Relationship Currency?
Keynote speaker and transformational coach, Ravi Rajani, talks about his new book, "Relationship currency: five communication habits for limitless influence and business success".
Hone - how purposeful leaders defy drift
We dive into the new book from Deloitte's Geoff Tuff and Steven Goldbach, 'Hone - how purposeful leaders defy drift'.
Lesley Cooper on stress and pressure at work
In this episode we discuss wellbeing at work with Lesley Cooper, including the issues of fear-based cultures and psychological safety.
