In the A-Z of great customer experiences, the letter ‘C’ obviously doesn’t stand for ‘Comcast’. Every business needs to think about the letter ‘Q’. It stands for ‘queues’ and for ‘question’ – this question. What's it like to be a customer of your business?
Happiness is good for business and leadership behavior is what sets organizational mood. And nowhere is that more important than with front-line employees, who are possibly your organization’s biggest competitive advantage.
Many people get promoted to leadership roles because they are good at what they do but soon find themselves out of their depth. But an accidental leader need not be an accident waiting to happen if they can be equipped with some of the skills of ‘real’ leadership.
Social capital is the currency of teamwork, lubricating the flow of knowledge around organizations. As people work together over time, you might assume this is something that develops naturally, but that’s not always true. So social capital needs to be nurtured if it is to grow.
For most of us, the big things - like the global economy - are out of our control. So let's turn off the news for a while and focus on the little things that happen at work that make so many managers lives far more complicated than they need to be.
The only way that a business can deliver sustainable achievement over the long haul is through the pursuit of three simple goals that together represent the universal truth of all strategic differentiation. They are to be a company of choice, an employer of choice and an investment of choice.
One of the biggest causes of misunderstandings and conflict in multicultural teams is the difference between direct and indirect communication styles. So how can those who like to get straight to the point work harmoniously with others who expect issues to be addressed more subtly?
Many people feel that they always have to be right. What's more, they also have a need to prove that others are wrong. So what's the reason for this 'I’m right, you’re wrong' dynamic? And what would happen if we let go of it?
Leadership training is big business. But that doesn't alter the fact that most of it is hooey and it won't change a thing. So why do companies bother? Does the lip service they pay to leadership stem from corporate schizophrenia, hypocrisy, or just outright lies?
Do you live in the moment or are you always waiting for a future that might never arrive? The thing is, ‘now’ is all there is and if you don’t appreciate that, you’re missing out on your life.
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