When a business is under pressure it can be hard to see the wood from the trees - even more so if you have your own emotional and financial interests at stake. Perhaps it's time to learn some lessons about risk and pressure from professional poker players.
We're often told to segment our markets, but how? By size, age, sector, location? Here's a different way to look at your potential and actual customers to get you thinking about the sort of customers you want – and the ones you don't.
A resume is supposed to be a perfect sales document, a record of our abilities and achievements. But there's much to be gained by trying to craft an entirely different sort of resume – one that explores what we decided not to do, rather than what we did.
Yes. You heard us right. Because 'customer service' can mean different things to different people. So what might seem like good customer service when viewed from one cultural perspective can actually be harmful in another.
In the five centuries since the resume was invented, it is unlikely that any have been written to showcase a person's weaknesses. But crafting a dark side resume can be very illuminating. Just don't show it to anyone else!
As we know, travel broadens the mind. And according to a new study, adapting to and learning about new cultures can also boost your job prospects But it's important to note that not all travel experiences are created equal!
With the economy recovering, now is the time to take a hard look at your business. Isn't it time you tackled dysfunctional client relationships, put a stop to scope-creep and over-servicing and – dare we say it –even increased your prices?
Zappos announcement that it transforming itself into a self-governing "holacracy " where there are no job titles and no managers is only the latest example of a company rejecting a traditional structure. And as organizations evolve, it won't be the last.
Human beings are social animals. They need real, physical contact with others, not just the often-spurious connections made online. So neglecting real connections means neglecting who we really are.
It is time to adopt an upside-down view of how organizations work. That means focusing resources on the front-line staff who deliver to customers, not on executives who primarily manage the spin among the investment community.
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