Do you live in the moment or are you always waiting for a future that might never arrive? The thing is, ‘now’ is all there is and if you don’t appreciate that, you’re missing out on your life.
Only words related to consciously-held ideas can pop out of a human mouth without forethought. So don’t allow sloppy thinking to distort your language and undermine the crux of your argument.
In the A-Z of great customer experiences, the letter ‘C’ obviously doesn’t stand for ‘Comcast’. Every business needs to think about the letter ‘Q’. It stands for ‘queues’ and for ‘question’ – this question. What's it like to be a customer of your business?
Happiness is good for business and leadership behavior is what sets organizational mood. And nowhere is that more important than with front-line employees, who are possibly your organization’s biggest competitive advantage.
One of the biggest mistakes business people make is executing the plan/do model. We plan, and then expect people to do. But questioning how we do things is vital, and we too easily forget about the exploration, thinking, mistaking, learning, testing and struggling that goes with change.
Many people claim they want to ‘heal’. In reality, however, what they’re actually looking for isn’t healing, it’s simply a quick-fix that can reduce their pain and suffering. That’s an important distinction, because true healing can be both challenging and threatening.
For most of us, the big things - like the global economy - are out of our control. So let's turn off the news for a while and focus on the little things that happen at work that make so many managers lives far more complicated than they need to be.
The only way that a business can deliver sustainable achievement over the long haul is through the pursuit of three simple goals that together represent the universal truth of all strategic differentiation. They are to be a company of choice, an employer of choice and an investment of choice.
One of the biggest causes of misunderstandings and conflict in multicultural teams is the difference between direct and indirect communication styles. So how can those who like to get straight to the point work harmoniously with others who expect issues to be addressed more subtly?
Many people feel that they always have to be right. What's more, they also have a need to prove that others are wrong. So what's the reason for this 'I’m right, you’re wrong' dynamic? And what would happen if we let go of it?
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