What every company should learn from United Airlines

Rod Collins | 21 Jun 2017

In a hyper-connected world, everyone in an organization should remember they work for their customers, not their bosses. Companies never go out of business because they lose their bosses. They only disappear when they lose their customers.

Developing a digital mindset

Rohit Talwar

How can a business succeed online when 'online' appears to be changing by the day? What do we need to do tomorrow? How much should we be spending? What if we get it wrong? The place to start is by developing a digital mindset.

So you're a manager. Now what?

Dan Bobinski

As managers, we can either choose to value and develop our team members or we can look for ways to elevate our own stature. Do you know which category you fall into?

A time for every season

Duane Dike

In too many organizations, older workers get written off ‘village idiots’. But that’s a big mistake - after all these are the people who know its history, remember how things used to be and know what works and what doesn’t.

Why holacracy may not work for extraverts

Rod Collins

For all its good intentions, holacracy has a fatal flaw. It is a system designed for introverts that leaves extraverts isolated and frustrated at what feels like tedious and lifeless interaction.

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A recipe for employee motivation

Morten Bennedsen | 16 May 2017

Absenteeism is less prevalent in family firms than in non-family firms. That’s because how much time employees take off and hence the effort they put into their jobs is largely a factor of an organisation’s culture.

A white guy's humble advice to black professionals

David Livermore

Companies are chasing diverse candidates. But how can those candidates use cultural intelligence to help them find the kind of employer who will include their perspectives as a critical part of their strategy rather than using them to up their diversity counts?

Life as a Public Sector COO

Patrick Davies

Many CEOs benefit from a 'wingman' - a COO who compliments their leadership on a daily, operational basis. And as Patrick Davies, Deputy Head of Mission at the British Embassy in Washington, explains, the same is true of his role in the Foreign Service.

Do your filters stop you from hearing?

Peter Vajda

Every time you have a conversation, what you hear gets distorted by the unconscious listening filters each of us develops early in life and carries with us into adulthood. And that means that too often, we listen but we don't really hear.

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Book reviews

Accelerating Performance

Colin Price and Sharon Toye

Why do companies in the same sector pursuing near-identical strategies perform so differently? 'Accelerating Performance' sets out to find answers based on data and empirical evidence rather than anecdotes and theory.

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News & Ideas

Management and meaning

Managers don’t have any role in creating a sense of meaningfulness at work

The flip-side of ethical conduct

Doing the right thing can lead to a backlash

Over a barrel: paying the price for cheap oil

Cheap oil is putting the giant oil companies under financial stress

Pfizer, Allergan and fiscal sleight of hand

Pfizer looks set to become the biggest tax deserter in U.S. history

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Interviews

The geopolitics of the steppes

Jean-François Fiorina, Associate-Dean of Grenoble Ecole de Management, talks to Central Asian specialist, writer and explorer, René Cagnat, about the changing geopolitics of a vast region of the globe that is often overlooked.

It’s a fake! Countering the counterfeiters

Counterfeiting has become a global epidemic. Pierre Delval, one of the world’s leading authorities on counterfeiting, talks to Jean-François Fiorina, Associate-Dean of Grenoble Ecole de Management, about the scale of problem and the measures we need to take to combat it.

Inspiring engagement through the power of stories

The gap between having a vision and inspiring others to help you achieve it is common to every business leader. Dawna Jones talks to Guido Palazzo, professor of business ethics at HEC Lausanne, about how stories can help you communicate your vision

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