Why empathy makes for stronger organisations

Manfred Kets De Vries | 17 Aug 2017

The ability of executives to see themselves from the outside and others from the inside, plays an important role in effective team formation.

Horizontal leadership and the spaces in between

Michael Jones

Horizontal leaders don’t just think outside the box, they think outside the building, seeking answers and opportunities in the ill-defined, ambiguous spaces at the boundaries of sectors, disciplines and capabilities.

Getting virtual meetings to start on time

Wayne Turmel

Why do webmeetings always seem to start late? While there’s no silver bullet that will solve the problem, there are some simple things you can do to help your odds of starting (and finishing) on time.

Ideas are fragile (handle with care)

Max McKeown

Which kind of ideas culture do you have? If someone in your organisation has an idea, is it welcomed? Or has hierarchy and history conspired to disconnect the part that thinks from the part that does, making innovation impossible?

Leadership, innovation and the future

Duane Dike

Leaders are critical to innovative thinking. Great ideas don't emerge from companies whose leaders try to control and micromanage. Innovation only thrives in organizations whose members are free to think and express themselves.

Quantum physics and quarky behavior

Kieran Hearty

If you want to understand some of the less acceptable aspects of human nature the answer may lie in quantum physics. And the same ‘quarkiness’ that explains bad behavior can also be used to energize and motivate those around us.

It's the little things, stupid

Wayne Turmel

For most of us, the big things - like the global economy - are out of our control. So let's turn off the news for a while and focus on the little things that happen at work that make so many managers lives far more complicated than they need to be.

From the archive

Morale: a moving target

Duane Dike

What we think we know about morale is probably wrong, especially the black and white notion that morale is either ‘good’ or ‘bad’. Like most human feelings, morale is a moving target, which is why being sensitive to its nuances is such a key skill for leaders.

Myra White

Rethinking the power of money

Myra White

Despite the financial meltdown, many companies continue to claim that huge salaries and bonuses are essential to attracting and retaining talent. But the evidence suggests otherwise. Not only are people are not driven primarily by money, but the power of money can be deeply counter-productive.

Robert Heller

Management styles in the new economy

Robert Heller

New kinds of company require new kinds of management. Yet most old-economy managers make mediocre managers in the new economy because they have forgotten (if they ever knew) the entrepreneurial basics.

Wayne Turmel

The right tool for the job

Wayne Turmel

One of the biggest challenges for modern managers isn't a lack of tools. It's knowing when to use the right tool for the right communication job.

Dan Bobinski

Customer service heaven and hell

Dan Bobinski

Is it something in the air or something in the soup? Whatever it is, there seems to be a growing gap in levels of customer service. My shopping experience this weekend adds to the growing body of evidence.

Max McKeown

All failure is failure to adapt

Max McKeown

The end seems nigh for ailing UK-based computer game retailer, Game. And as Max McKeown observes, the company's demise goes to prove that all success is successful adaptation, while all failure is failure to adapt.

Earlier opinion

A time for every season

Duane Dike

In too many organizations, older workers get written off ‘village idiots’. But that’s a big mistake - after all these are the people who know its history, remember how things used to be and know what works and what doesn’t.

Why holacracy may not work for extraverts

Rod Collins

For all its good intentions, holacracy has a fatal flaw. It is a system designed for introverts that leaves extraverts isolated and frustrated at what feels like tedious and lifeless interaction.

A recipe for employee motivation

Morten Bennedsen

Absenteeism is less prevalent in family firms than in non-family firms. That’s because how much time employees take off and hence the effort they put into their jobs is largely a factor of an organisation’s culture.

A white guy's humble advice to black professionals

David Livermore

Companies are chasing diverse candidates. But how can those candidates use cultural intelligence to help them find the kind of employer who will include their perspectives as a critical part of their strategy rather than using them to up their diversity counts?

Life as a Public Sector COO

Patrick Davies

Many CEOs benefit from a 'wingman' - a COO who compliments their leadership on a daily, operational basis. And as Patrick Davies, Deputy Head of Mission at the British Embassy in Washington, explains, the same is true of his role in the Foreign Service.

Do your filters stop you from hearing?

Peter Vajda

Every time you have a conversation, what you hear gets distorted by the unconscious listening filters each of us develops early in life and carries with us into adulthood. And that means that too often, we listen but we don't really hear.

Key skills for virtual leaders

Wayne Turmel

Leading a virtual team is a tough call, so here are seven key behaviors that leaders of virtual teams need to develop to be successful.

The emotional sophistication tomorrow's leaders will need

Quy Huy

It is emotional relationships that transform professional collectives into productive communities. That’s why, in an increasingly automated workplace, leaders should concentrate on their human skillsets.

Success depends on you

Janet Howd

One of the most stressful situations anyone can find themselves in is delivering a presentation. But as with any human endeavour, the key to delivering a successful outcome is simple. Practise.

How to increase the effectiveness of leadership team meetings

Achim Preuss

Poorly-managed meetings are a catastrophic waste of time, leading to poor decisions, unresolved problems and missed opportunities. So here are six actions that can make leadership team meetings more productive.

Designing spaces for the connected leader

Melanie Redman

There’s a growing acknowledgement that hierarchical management structures are no longer effective in a hyper-connected world. But one aspect of the workplace remains stubbornly consistent: the spaces that leaders work in.

The future of strategy

Rod Collins

In today’s world, change is exponential and the past is no longer a proxy for the future. That’s why the most important strategic decision that business leaders need to make is to know when it is time to change