Despite the endless platitudes about the importance of customer service and the big-money efforts companies are making to improve it, American consumers are more dissatisfied than ever with the products and services they buy.
Employees working in environments that support their spirituality have better relationships with their colleagues and are more likely to be engaged in their work, recent research has found. But don't confuse "faith-friendly" with "faith-based".
Companies that invade the privacy of job applicants by prying into their social media activities risk alienating and driving away the very top job candidates they hope to attract , new research has shown.
The gulf between HR and line managers seems to be as wide as ever, with a new survey revealing that four out of 10 managers in the UK find Google to be a better source of information than their HR team.
Every employment relationship is built on a psychological contract or employee value proposition (EVP) that defines what the employer expects from its employees and what it provides in return. But according to a new survey, fewer than half of companies have any long-term plan for getting the most from their EVP.
LinkedIn addicts look away now. Because a new study has found that personality is a consistently stronger predictor of performance and career success than having a large and influential social network.
Microsoft take note. Hiring a CEO with previous experience in the role is not always a wise move. In fact according to new research, prior CEOs perform worse than their peers without experience in the top job.
Remember when a fax machine was considered high-tech, documents were produced in typing pools and Led Zepplin hadn't sold out to stadium rock? Well since the 1970s, our office-based productivity has risen five-fold. And its all thanks to technology.
Does your boss ever apologise if he or she has made a mistake? According to a new survey, half of employees feel that their boss never or rarely does, something that is affecting levels of trust in leaders and undermining employee engagement.
Workaholics may work hard, but they don't work smart. In fact according to a new Italian study, thanks to the mental and physical strain they put themselves under, workaholics tend to have poor job performance.
A dog-eat-dog culture and the cult of the individual appears to be undermining the ability of Americans to work with one another, with a new survey revealing that eight out of 10 adults find working with other people a challenge.
Companies concerned about their online reputation need to look at how they treat their own employees, new research argues, because these employees are active reputation builders and brand ambassadors in social media irrespective of whether or not the company has any official social media presence.
Hiding fundamental truths about yourself at work such as your sexual orientation also affects the basic mental, physical and interpersonal skills you need to do your job, new research suggests.
A survey of British office workers has found that more than nine out of 10 prefer to communicate using email rather than the telephone while one in twenty 18-24 year-olds claim that telephone communication 'terrifies' them.
Far from pushing their organizations to greater levels of achievement, strong leaders who equate leadership with power actively undermine performance, new research has found.
A new report has found that fewer than half of American employees receive regular feedback from their manager about their job performance. But given organizations' reluctance to equip managers with the skills they need to do their jobs, maybe that shouldn't come as much of a surprise.