Regardless of the cultural context, the objective in negotiation is to reach an agreement that mutually satisfies both parties’ interests. Accomplishing that across cultures requires a high level of cultural intelligence.
The American model of leadership may be ubiquitous, but it’s not universally appreciated by other cultures. Indeed, the difference in mindset between Americans and Europeans can sometime be as wide as the Atlantic. So what can the two learn from each other?
Cross-cultural communication can be fraught with difficulties. And few things demonstrate cultural intelligence more strongly than being able to tell when a problem is cultural and when it’s not - and then deciding how to respond.
There are no easy answers to the hatred and rage that drives someone to kill a fellow human begin in cold blood simply because they disagree with them. So what is a culturally intelligent response to the horrific events in Paris last week?
I’m often asked, “isn’t cultural intelligence basically a matter of respect?” But the trouble is that we can’t always judge people's intent through their behavior. And moreover, the greater the cultural distance, the more likely your respect won’t be interpreted as such.
We’re all biased. But an awareness of these biases doesn’t automatically lead to change or stop them creeping into everyday decisions. If you want to navigate through cultural situations with both respect and effectiveness, you need a plan to improve your cultural intelligence.
One of the biggest causes of misunderstandings and conflict in multicultural teams is the difference between direct and indirect communication styles. So how can those who like to get straight to the point work harmoniously with others who expect issues to be addressed more subtly?
It's been said that "international travelers are like dogs in an art museum. They see everything and appreciate nothing." But it doesn’t have to be like that. Here are 10 ways to improve your travel experiences.
Reflection is a powerful tool for self-improvement. Sitting still and giving yourself time to think can help you get smarter, healthier and more productive. It can even help you improve your cultural intelligence.
As we know, travel broadens the mind. And according to a new study, adapting to and learning about new cultures can also boost your job prospects But it's important to note that not all travel experiences are created equal!
Yes. You heard us right. Because 'customer service' can mean different things to different people. So what might seem like good customer service when viewed from one cultural perspective can actually be harmful in another.
British banker Anton Casey ought to know all about cultural intelligence. His lack of it saw him flee Singapore after making spectacularly insensitive comments about his adopted home. But beyond the stupidity of one man, the point is that CQ is more than just a "nice-to-have".
Whatever culture you're operating in, small talk matters. In fact your overall likeability and trustworthiness is more likely to be based on what you say in the elevator or over lunch than what you say in a formal meeting.
Being culturally intelligent doesn't mean you need to be a cultural chameleon. In fact retaining our differences can actually make us stronger, and trying to adapt to another culture is sometimes inauthentic or even insulting.
The World isn't flat. So leadership can't be just about the values and style of the leader. To lead successfully across cultures and break the ties of ethnocentricity requires a real understanding of the values and preferences of followers.
For all the talk about the importance of global businesses and global leadership, many North American executives reach their mid-40s without any experience of working outside their home country - in stark contrast to their well-travelled colleagues in Europe and Asia.
When was the last time you examined your company's - and your team's - culture? Are you even aware of how your people perceive themselves, their work and their place in it all?
The question of national culture often arises when leading virtual teams or running remote meetings. And just as in any other working relationship, it's critical to understand someone's default way of looking at the world, then find ways to work together to get things done.
Culture differences means that the country a company is based in has a direct effect on how much workplace bullying is accepted and where behavioural lines are drawn, new research has found.
You can tell a lot about someone's level of cultural intelligence (CQ) by what they say and how they say it and whether they adjust the way they speak in light of the people with whom they're communicating.
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