Category Archive

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10 tips for negotiating across cultures

David Livermore | 11 May 2015

Regardless of the cultural context, the objective in negotiation is to reach an agreement that mutually satisfies both parties’ interests. Accomplishing that across cultures requires a high level of cultural intelligence.

An ocean apart?

Gurnek Bains | 20 March 2015

The American model of leadership may be ubiquitous, but it’s not universally appreciated by other cultures. Indeed, the difference in mindset between Americans and Europeans can sometime be as wide as the Atlantic. So what can the two learn from each other?

Is the problem cultural or something else?

David Livermore | 16 February 2015

Cross-cultural communication can be fraught with difficulties. And few things demonstrate cultural intelligence more strongly than being able to tell when a problem is cultural and when it’s not - and then deciding how to respond.

Cultural intelligence in an age of terrorism

David Livermore | 13 January 2015

There are no easy answers to the hatred and rage that drives someone to kill a fellow human begin in cold blood simply because they disagree with them. So what is a culturally intelligent response to the horrific events in Paris last week?

Respect is not enough

David Livermore | 20 October 2014

I’m often asked, “isn’t cultural intelligence basically a matter of respect?” But the trouble is that we can’t always judge people's intent through their behavior. And moreover, the greater the cultural distance, the more likely your respect won’t be interpreted as such.

So I'm biased. Now what?

David Livermore | 12 September 2014

We’re all biased. But an awareness of these biases doesn’t automatically lead to change or stop them creeping into everyday decisions. If you want to navigate through cultural situations with both respect and effectiveness, you need a plan to improve your cultural intelligence.

Cultural misunderstandings and the elephant in the room

David Livermore | 15 August 2014

One of the biggest causes of misunderstandings and conflict in multicultural teams is the difference between direct and indirect communication styles. So how can those who like to get straight to the point work harmoniously with others who expect issues to be addressed more subtly?

10 tips for more culturally intelligent travel

David Livermore | 09 June 2014

It's been said that "international travelers are like dogs in an art museum. They see everything and appreciate nothing." But it doesn’t have to be like that. Here are 10 ways to improve your travel experiences.

Sit still to improve your cultural intelligence

David Livermore | 13 May 2014

Reflection is a powerful tool for self-improvement. Sitting still and giving yourself time to think can help you get smarter, healthier and more productive. It can even help you improve your cultural intelligence.

The right sort of travel can boost your career

David Livermore | 14 April 2014

As we know, travel broadens the mind. And according to a new study, adapting to and learning about new cultures can also boost your job prospects But it's important to note that not all travel experiences are created equal!

Don't treat your customers the way you want to be treated

David Livermore | 24 March 2014

Yes. You heard us right. Because 'customer service' can mean different things to different people. So what might seem like good customer service when viewed from one cultural perspective can actually be harmful in another.

Ugly ex-pats and cultural intelligence

David Livermore | 19 February 2014

British banker Anton Casey ought to know all about cultural intelligence. His lack of it saw him flee Singapore after making spectacularly insensitive comments about his adopted home. But beyond the stupidity of one man, the point is that CQ is more than just a "nice-to-have".

Culturally intelligent chit-chat

David Livermore | 14 January 2014

Whatever culture you're operating in, small talk matters. In fact your overall likeability and trustworthiness is more likely to be based on what you say in the elevator or over lunch than what you say in a formal meeting.

Why you shouldn't adapt to other cultures

David Livermore | 07 November 2013

Being culturally intelligent doesn't mean you need to be a cultural chameleon. In fact retaining our differences can actually make us stronger, and trying to adapt to another culture is sometimes inauthentic or even insulting.

Four myths of global leadership

David Livermore | 12 September 2013

The World isn't flat. So leadership can't be just about the values and style of the leader. To lead successfully across cultures and break the ties of ethnocentricity requires a real understanding of the values and preferences of followers.

American executives lack global leadership skills

Brian Amble | 06 September 2013

For all the talk about the importance of global businesses and global leadership, many North American executives reach their mid-40s without any experience of working outside their home country - in stark contrast to their well-travelled colleagues in Europe and Asia.

So what is culture, anyway?

Wayne Turmel | 20 August 2013

When was the last time you examined your company's - and your team's - culture? Are you even aware of how your people perceive themselves, their work and their place in it all?

Cultural stereotypes can kill remote teams

Wayne Turmel | 13 August 2013

The question of national culture often arises when leading virtual teams or running remote meetings. And just as in any other working relationship, it's critical to understand someone's default way of looking at the world, then find ways to work together to get things done.

Cultural differences and workplace bullying

Brian Amble | 27 June 2013

Culture differences means that the country a company is based in has a direct effect on how much workplace bullying is accepted and where behavioural lines are drawn, new research has found.

Assessing cultural intelligence by how people talk

David Livermore | 17 June 2013

You can tell a lot about someone's level of cultural intelligence (CQ) by what they say and how they say it and whether they adjust the way they speak in light of the people with whom they're communicating.

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