Join Dawna Jones in the second half of the interview with scientist Dr Carl Calleman who explains how a new mindset is emerging from a series of invisible changes to how we experience the world.

As the global markets suffer further jitters, Dawna Jones talks to Dr Carl Calleman about how the role of money as the sole purpose for business and enterprise appears to be changing as VUCA - volatility, uncertainly complexity and ambiguity - becomes the "New Normal".

This week, the impact of social media and your customers, engaging your people to create great customer experiences and some wise words from a remarkable 70 year-old.

This week, listening to your customers, 'getting personal' with them and three small local businesses who are actually putting this into practice.