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Make your virtual meetings shorter31 Jan 2012 | Permalink
Wayne Turmel | Communication.
If I were to suggest – just suggest—that maybe what teams need to be successful are more meetings, I can only imagine the eye-rolling and harrumphing. Everyone hates meetings, they take up too much time out of our lives as it is, and they're viewed as, at best, a necessary evil. Some would dispute necessary. I am going to suggest (calm down, I'm only suggesting!) that the problem may not be with the meetings themselves, but in how we have traditionally planned, run and use them. Most online meetings are pretty much modeled after traditional, doughnuts-in-the-conference-room type meetings. On one hand, that's a pretty good thing. People get to meet each other, bounce ideas around the room, brainstorm, problem solve, ask questions and generally get information at the same time and in the same way as the rest of the team. There's nothing wrong with that. On the other hand, typical meetings are too long, they barely manage to stuff everything on to the agenda in the time allotted, and often don't accomplish their goals before we're headed out the door to the next one. I am going to respectfully submit (hear me out) that one reason most traditional meetings fail is the way they're scheduled. We tend to overstuff them and blow out the agenda because by the time you schedule a conference room, arrange people's calendars to accommodate the meeting, bring them in and have them rearrange their schedules the universal feeling is, "let's do it once, get it all out of the way and get back to our real work". When people started to do online meetings, they followed the same model, for the same reasons, but there are several fundamental differences between thoughtfully run webmeetings and a traditional meeting: People's attention spans are naturally shorter online. Asking someone to sit for a long time in a static environment is going to impact their ability to engage, contribute and add value. You'll get better work and attention from people who still have some energy and will to live left. The logistics of setting up a webmeeting (once you master the software, which takes about three practices) are infinitely easier than trying to get everyone physically in the same place at the same time, book an available conference room, and all the other administrivia. It's also much easier to get 45 minutes out of someone's day than a couple of hours. When people don't have to leave their desks to attend, there's a lot less wasted time. People can get more work done up to the moment the meeting starts, and pick up where they left off right away. If the meeting is short and targeted, people will pay attention more. One of the big concerns about online meetings is that people don't participate, they are answering email. You know why they do that? Because they can. You don't think people sitting in your conference room are obsessing about the email they have waiting for them? The only reason they don't multi-task is fear of being socially embarrassed. And really, are your meetings so fascinating they need every person's attention for every second of them? Really? People's behavior in meetings (online or off) are largely moderated by their expectations and history. If your meetings have a reputation for being long, boring and unproductive, and no one is ever held accountable for them, people won't take them seriously. If, on the other hand, your meetings are short, productive, the leaders hold people accountable for input and results and they can get on with their lives, you'll be surprised at the change in attitude. Add that to not pushing the physical limits of their endurance and you might actually find some of that energy you've been missing. So put down the torches and pitchforks and let's examine the notion that more frequent, but shorter and targeted online meetings, might be an option. It's not like what we're doing now works so well for most of us. 20 years of presenting online27 Jan 2012 | Permalink
Wayne Turmel | Communication. Technology & IT.
Near as anyone can tell, it's been 20 years since online presentations really began. So why do so many people do them so badly? You'd think we'd have learned something by now. First a quick history lesson. The first mention of online presentations was in 1991 when Subrah Iyar and Zhu Min founded Future Labs, which built collaboration software. In 1996, Iyar went off with another partner to found WebEx, and in 1998, Intercall tried to copyright the word "webinar", but has never been able to defend their copyright, mainly because by then it was in common use and we could never find the actual human responsible for coining the term - lucky for them. Since then usage has grown to where there are (a rough guess here, but based on competitive analysis) over 120 web presentation or collaboration platforms out there. This means that every day there are millions of webmeetings, trainings, sales presentations and marketing webinars conducted around the world. Anecdotal evidence suggests that a dispiritingly high percentage of them aren't very good, and many are just plain awful. Why? Here are three reasonable theories, keeping in mind there are as many excuses as there are human beings: People don't like to present, they don't like new technology and they REALLY don't like presenting with new technology.For something that we've been doing since we left the womb, it's astounding how poorly people communicate with other people. Presenting online is like trying to present while programming your Tivo—it's an added level of complexity, and it sure doesn't come naturally to most people. We learn best by practicing what we've seen modeled. How many of you have been on a well-run webmeeting that was expertly facilitated, used all the appropriate features to increase effectiveness and run by someone confident with the tools? If our only experience with these tools is the in-house presentations run by people just learning how to use the darned things themselves, are we surprised that our excitement about, and knowledge of, the tools is so limited? The most frequent thing I hear when working with my clients is, "wow, I didn't know you could do all that stuff!". Not to denigrate the work we do at GreatWebMeetings.com, but isn't that a little sad at this point? These tools are sold as the best answer to a bad situation, instead of envisioining the possibilities. How was webconferencing introduced to your team—as a cool tool that will allow you to enhance your productivity and shrink the distance between team members, or as a way to save money and reduce travel costs? As long as people think of these as making the best of a bad situation ("they won't give us travel budget so I guess we have to do this") instead of the possibilities ("hey, we can get together and solve this problem right now instead of taking two weeks to get everyone together, and we can get back to work right away") they will be more reluctant to learn, use and experiment with, the tools. These tools don't do everything well, and they have their limitations. Unfortunately, most of the limitations are what my IT friends refer to as "skinware" problems. It's not the tools, it's the users. What are you, your team and your company doing to help people use these tools effectively? Are you just leaving them to figure it out on their own? How's that working for you? You can learn more about how people adopt technology (or not!) by downloading the white paper on Management-Issues.com, "Beat the Hype Cycle-How to Get People to Use the Web Conferencing Tools You've Already Paid For". Three components of a team communication plan24 Jan 2012 | Permalink
Wayne Turmel | Communication. Team Working.
If you read last week's article on preparing for communication emergencies, there was one glaring question left unanswered: "Okay, smart guy, if we're going to put a communication plan in place, what should it contain?" I'm glad you asked. And don't there's no need for that snarky tone. If we start with the end in mind, it's pretty clear that at the very least a good plan should help the team know who they need to reach, how to reach them, and the expectations and conditions under which they should operate. Who is on the team and what do they do? This sounds obvious, but too many communication plans are simply data and no context. You should have every team member (as well as critical stake-holders), their role (with responsibilities, not just job titles) and areas of expertise or critical information. For example, someone may not have a formal title, but might be the local team or functional lead. Or Rajesh might be the resident expert on the new code, so questions can be directed to him. How do you get a hold of people and under what circumstances? Ideally, this information is posted in multiple places (how quickly can YOU find that Excel spreadsheet that you posted somewhere? Yeah, that's what I thought). It should contain the obvious (main phone number, mobile, etc) as well as secondary means (Facebook, Twitter, IM as people are willing to share it). Equally important: under what circumstances should you use which tool? It might make sense to call someone's home number if you need an answer in a hurry, but if they're in Bangalore at 3 in the morning, you may be creating more problems than you solve. There are some technology issues here, too. What are the expectations around webcams and webinars? What are the expectations and responsibilities of each person? This is a big one, because it speaks to holding each other accountable and developing trust. When do you email and when do you pick up the phone? How long should you wait for a response before making that panicky nudge call? Is it okay for meetings to consistently start 5-10 minutes late or do you expect people to be logged on and ready to go at start time? If they miss a call, how will they catch up? Of course, these are broad strokes. There are significant details in which the Devil can hide. For one thing, these plans only work if everyone buys into them. Rather than dictate the plan, it is helpful if the team creates it amongst themselves. This way they can be held accountable and potential difficulties can be mitigated in advance. Moreover, this also supposes that people understand and know how to use the different tools at their disposal. Many a good plan has been foiled because people know they should use the shared file site, but never quite got around to learning how to use it (or avoid it as much as possible because it's a pain in the - uhhhh - neck). Ask yourself and your team if they're comfortable with the communication plans you have in place. Snow storms, zombie attacks and the Olympic apocalypse19 Jan 2012 | Permalink
Wayne Turmel | Communication. Flexible Working. Management Thinking.
Remember last year when snow pounded most of the US and no one could dig out for two days? Or are you one of those already cowering in fear of trying to get to work in London - or basically anywhere south of Edinburgh - during the upcoming Olympics? If your team has a communication plan in place these events don't have to be awful. I can't prove it conclusively but anecdotally in talking to my clients, events like last year's "snowmageddon," actually caused less financial damage than expected. The reason? People could still get work done from home or wherever they happened to be stuck. The difference between those who were able to still function and those who weren't? A good communication plan. Of course, having a plan and executing it aren't the same thing at all. Here are some tips for creating a team communication plan. Give plenty of warning- if you can. A good snowstorm you can see coming for three days. The Olympics have been on the calendar for nearly half a decade. The problem is that the event impacting you may not be evident to the rest of your team. If it's likely you might have to take that conference call from somewhere else, or you won't be in the office for a couple of days, let people know. Set realistic expectations around response time. When you're used to having someone in the office at all times, we often have unrealistic expectations that they are sitting around waiting for our call. When they're home unexpectedly they could be shoveling the driveway, or trying to separate squalling, house-bound children. The point is, you and your team can't know exactly what's happening at all times, so have a little patience. Learn to use the technology while there's no emergency. I'm always amazed at companies that expect people to magically make use of new technology. The first time a team leader runs a webmeeting shouldn't be when everyone is under the gun. It's a little like learning to drive by taking your parents to the airport: it's do-able, but no fun and no one will be in a hurry to do it again. Every team member should know how to present or set up a conference call or meeting. That way if the leader is stuck in a snow bank, or is unable to join, the team's work doesn't come to a halt. Make sure everyone has alternate contact information and everyone knows how to get it. You'd be amazed how many teams don't have home numbers or alternate email addresses (most people have a personal as well as a work email address). This information should be somewhere it can be accessed in a hurry. Preferably on a secure shared file site. Don't wait until there's an emergency to develop a plan. Knowing how to access technology, alert people to potential crises, and contact people in multiple ways should be done while there is no sense of panic or deadlines looming. It only takes one minor earthquake or storm to let you know how important this is. Worrying about people until you know they're okay is no fun. That way when the unexpected hits, it's one less thing you and your people need to worry about. If all of this sounds obvious, it is. If you aren't a hundred percent sure you and your team haven't done this, it's not too late. That way you'll be ready for record snow falls, zombie attacks or the dreaded Olympicalypse. The benefits of workaholism17 Jan 2012 | Permalink
Brian Amble | Stress. Work / Life Balance.
In Europe far more than in the United States, workaholism is seen as a phenomenon that has negative consequences both for individuals and society as a whole. But a recent paper by Rouen Business School professor, Yehuda Baruch, argues that workaholism – while unquestionably an addiction – can lead to positive outcomes for individuals, business and society. It should not, he says, be automatically dismissed as a vice. In an article published in Career Development International, Baruch observes that workaholism tends to be portrayed as something negative – an addiction that brings with it high levels of stress at work as well as at home. But this portrayal is inaccurate, he argues, because research also shows that workaholism is associated with vigor and dedication - positive constructs that are the exact opposites of exhaustion and cynicism. Baruch likens work addiction to a chocolate addiction. There are some health benefits to be gained by eating chocolate; it energizes people and generates a good feeling. Similarly, workaholics are energized by their work and their accomplishments reinforce a sense of well-being. Using this as a metaphor, unless workaholic employees cause significant damage to their health, it may be best to leave it to them to decide how much work they are willing to carry out. "Chocoholism does not hurt the environment, and only under certain extreme cases might it be harmful to the individual's health," Baruch said. "Similarly, workaholism can be encouraged by intrinsic motivation and need, coupled with organizational identification and job satisfaction." Furthermore, he argues that workaholism can bring intrinsic rewards, particularly when the work is done for a "good cause." It can also strengthen social interactions and result in higher pay and promotions, which in turn raises self-esteem. Baruch takes into consideration cultural differences between countries. This includes different regulations and norms for working hours, which influence perceptions of workaholism. Cultures characterized by a high culture of power distance, or the extent to which less powerful members of organizations accept that power is distributed unequally, view workaholism as more positive. He also looks at the benefits of stress, as it's the price many are ready – and even happy – to pay for a successful career. "I believe that exploring the influence of workaholism should be studied from a balanced viewpoint, not one that takes it as being inherently negative," said Baruch. All-virtual or all-there?17 Jan 2012 | Permalink
Wayne Turmel | Flexible Working.
Which is better? A workplace where everyone schleps to work every day, or a world where everyone works virtually from anywhere they are? That seems to be the question a lot of companies are asking themselves. It's also the wrong question. This shouldn't be an either-or proposition. A great example of this was pointed out in a recent post on Heather Clancy's Small Business Matters blog. She tells the story of Grower's Secret, a company in Hawaii. You can read the whole article for yourself, but essentially the company started as an all-virtual company. Webmeetings, conference calls, Skype chats. Technology enabled this small startup to be nimble, cut costs, and get on its feet. As the company matured, however, they found that a whole other set of problems started to emerge. While mundane matters could certainly be handled through technology, tasks such as brainstorming, problem solving and even forging good working relationships wasn't happening the way they expected. As a result, they have settled on a middle ground, where some unnecessary travel can be avoided, and they have to suck it up and invest when getting people together makes more sense. There are a couple of lessons to be learned from their experience. They seem obvious but I'm always amazed at how many companies take an all-or-nothing approach to remote teams, projects and company structure.
You can learn from companies like Grower's Secret. Create a communication plan purposely. It doesn't mean you won't make adjustments as you learn more or circumstances change, but you won't fall into the trap of all-or-nothing. Too many tools13 Jan 2012 | Permalink
Wayne Turmel | Technology & IT.
There is no shortage of ways for communicating with your project team or virtual employees. So why don't people use those tools? The answer may surprise you. Many people complain, not about a lack of technology, but too much of it. How can we have too much of a good thing? This is something managers need to understand if they are to help their teams come to agreement on what tools they should use to communicate and how to use them most effectively. When teaching our How to Create and Manage Remote Teams programs, the question we get most often is "we have all this stuff, but I can't get people to use it!". One major reason is that the options can overwhelm your folks. In the book "Dynamic Collaboration: How to Share Information, Solve Problems and Increase Productivity Without Compromising Security" (whew!) authors Ray Schwemmer and Rick Havrilla offer one solution: "The idea used to be, 'Build it and they will come', but it's more like 'If you integrate it, they'll use it". One problem, of course, is that most teams don't take a strategic approach to technology. Someone comes up with a problem, someone offers a solution and you make it work (often by ducking the folks in IT who would probably put the kibash on your plans). So you wind up using Yammer for instant messaging, Basecamp.com to manage your files and version control, Sharepoint for whatever the company makes you save, and who knows what else. Before you know it there are five log ins, five passwords, and five learning curves to go through just to ask the folks in Dallas where the Johnson file is. There are a couple of things to consider that will help people adopt the tools more easily: First, engage them early, so that the technology is their choice instead of something that is foisted upon them. (Okay, maybe now that horse has left the barn, but keep it in mind for next time, okay?) One of the first things you should learn with any of these stand-alone applications is how to set notifications. Most of them are designed to work with Outlook and/or Gmail. People are more likely to utilize tools that notify them when a new file has been added or a question asked than if they have to log in just in case something's changed. People might not want to log into Sharepoint, but if all they have to do is click a link and they're there, it will happen more often. Take the time to really model and use these tools yourself. People take their cues from their manager or project leader. I'm amazed how many people send out dictates about using certain tools, then avoid using them at every opportunity. Finally, if you have a choice between something free and something that might cost a bit but will integrate with existing tools, consider biting the bullet and spending the money. Free tools are great for providing proof of concept, or solving a short-term communication problem. Many of these tools, though, are stand alone products that might not integrate with other common tools. Also (and here's another dirty little secret of the software business) these companies are built to be sold at the first opportunity to larger companies. You don't want to hang your team's progress on a tool that might not be around ( or no longer free) when you really need it. Also free software tends to limit the number of users, so it is hard to scale as your team or needs grow. Research by several groups, not just Schwemmer and Havrila, shows that the problem with getting people to use technology at work isn't always a lack of tools - it's having too many to choose from and not mastering any of them. How's your team doing on that score? Don't save the best for last09 Jan 2012 | Permalink
Wayne Turmel | Communication.
One of the hardest parts of leading a good online meeting is the nagging feeling that people are answering email when you really need their attention, or not participating in the hope that you'll just make the darned thing end and we can all get back to our "real" work. To combat this feeling, many people make an understandable, but very serious mistake: they save the most important items for last. I was working with a client lately when a very smart, experienced facilitator talked about how she tries to keep people engaged when leading virtual meetings. "I always save the most important discussion items for the end, that way they'll stay on the meeting until it's over," she said. Now, if keeping people's butts in seats until the end of the meeting is your definition of success, I suppose that works. It's not the best way to get their best thinking, however, and I suspect that's what most meeting leaders are really after. Here's why saving the best for last works against you. You want people to be fresh and full of good ideas . How many of you can sit through a long meeting, listen to status updates that have very little to do with you, watch the clock praying for the sweet release of death, and then (when it's FINALLY time for what's really important) spring into action? Me either. The longer a meeting goes without something value happening, the more people start to question its value. No matter how eager I am to participate, the longer I sit passively, the more my brain starts to fill with visions of my email inbox filling up, all the things I could be doing instead, and resentment at having my time wasted. By the time we get to the part I care about, my level of caring has dropped precipitously If you really value people's input and time, let them know you're making the best of it. While most leaders will say that they want everyone's best thinking, the meeting agenda is often viewed as a window into your priorities. By putting the mundane first, you reinforce the (hopefully erroneous) notion that the meetings are more about routine than action. You don't want people to limit their input because of time pressure. It's natural, especially online, for people to watch the clock. Most of us are overscheduled as it is, and you won't get robust energetic participation from people who know it's almost time for the meeting to end. They have somewhere else to be. If solving this project crisis is your top priority, then don't try and save time where it matters most. You'll find that the routine status updates are far less important, and can usually be done by email first. It's about results, not your ego. This gets back to my class participant whose goal, it seems, was to keep people on the meeting until the very end. I know that I have to resist the urge to take "I have to go to another meeting so I'm ringing off now" personally. The truth is, in a matrixed organization people have competing priorities. If we want to get the best effort from people, we can't put them in a position where they will tick off someone else just because you don't want to let them go. Better they feel good about what they've accomplished and know you want them to be successful. What is the primary goal of your meeting? Is it brainstorming? Collaboration? Problem solving? Your team will appreciate your meetings more if that is the true objective and you lead your meetings that way. Don't save the good stuff til last. Will 2012 be the year of virtual worlds?05 Jan 2012 | Permalink
Wayne Turmel | Communication. Technology & IT.
They say that the sign of genius is to hold two conflicting opinions at the same time without going crazy. Of course, this was said by F Scott Fitzgerald who was slowly descending into alcoholism and craziness, so take that for what it's worth. That said, here are two seemingly conflicting ideas that I suspect are true: First, virtual worlds (think Second Life for grownups) will inevitably become more popular in business. But second, personally, I hate them and will be dragged down that path kicking and screaming. Yet here's the important thing: I suspect I will go down that path anyway, (noisy and unpleasant as it will be for all concerned). What got me thinking about this was a blog post by Maria Korlova over at the HyperGrid Business Blog. In it, she maintains her firm conviction that businesses will soon come around to using these virtual worlds as business tools. Just as the nay-sayers were wrong about the Internet, Software as a Service, and Lady Gaga, we will eventually integrate this technology into how we work. The tone of the article reads a bit like a late-night primal scream (and that's not a criticism, I've written those "why don't they #@$%@%^ get it" articles myself) but it makes some good points. For those who resist Second Life, On24 and others, buckle up.
On the other hand, if companies want to get people to use these tools they'll have to do a better job of rolling out the technology. And there are plenty of things they need to do better:
As I said, I'm not a big fan of these virtual worlds, but I'm not stupid either. If it can really save money and be effective (and the company says I have to use it or else!) I will do it. Even though I make my living teaching people how to communicate virtually, I much prefer to be in a room with people and presenting live, I know that this is the way the world works and I've made peace with it. Is this the year business really adopts this technology and it stops being exotic? Possibly. I won't be at the front of the line, but I'm no longer manning the barricades to prevent it, either. Now, if they could just do something about the whole "creepy avatar" thing, we'll be getting somewhere. If you are attending the American Society for Training and Development's (ASTD) Tech Knowledge 2012 Conference in Las Vegas, I'll be speaking on Friday, January 27th and hope to see you there. The topic will be How to Roll Out Successful Webinar Training…. Or Not. Drop me a line if you're going and let's meet in person. HR and virtual employees03 Jan 2012 | Permalink
Wayne Turmel | Flexible Working.
Since this column focuses on managing people and project teams (and for the 187th time, there are more similarities than differences, folks) we often look at individual managers. The challenge, though, is that we don't work in a vacuum. We have to work within the structure of our organizations, and that's where HR comes in. So in the spirit of clean starts and new years, let's spare a charitable moment for our brethren and sistren in Human Resources. As a recent blog post on the Canadian HR Reporter pointed out, there are some serious issues that HR needs to address. As Dave Crisp, the author, points out, most of the rules companies work under are badly outdated. They're based on the days when "remote employees" were one or two road warriors and most people were plugging away at the Mother Ship. Miss those days yet? The other thing he points out , in an acknowledgement that most HR people have yet to state overtly, is that the new reality of the way we work kind of snuck up on companies, and they're scrambling to make sense of what's happened. While I usually don't have a lot of time for the standard HR complaints about "not being at the table", it's impossible not to acknowledge that while IT was busy building tools (and empires) to cut costs and minimize travel, the discussions frequently didn't include HR beyond how much they could cut costs (and head count). This has led to some areas we all need to work together to address. Among the challenges are:
As often happens, HR is left to come in after the cow has run off and safe-proof the barn. How about we work with them to create policies and systems that actually let us get our work done while addressing the needs of the organization? We left most of the technology decisions up to IT, and where did that get us? We need to work with HR and maybe, just maybe, bring them in earlier next time. Developing a virtual presence29 Dec 2011 | Permalink
Wayne Turmel | Career Development.
In Zen, one of the guiding principles is to be present. In managing your career, it's to have "presence". After all , having the right answers is no use if no one notices you or thinks you have the credibility to present them. This is hard enough, but what about in this matrixed, virtual world? Can you, in fact, have "presence" when you're seldom present in the same room? Kristi Hedges is a communications coach and author of The Power of Presence- Unlock Your Potential to Influence and Engage Others". In a recent Cranky Middle Manager Interview, she discussed the paradox of creating a virtual "presence". Why does establishing an "online presence" matter and what does it really mean to remote workers and leaders?
An online presence is beneficial to anyone looking to elevate their executive stature and credibility. There's no faster way to become a thought leader than to be actively engaged in social media on a topic you're passionate about. It's the perfect way to gain visibility by idea promoting rather than self-promoting. For many people, that's a whole lot easier to swallow than being out there tooting your own horn. Remote workers have the added need to find ways to get in front of influencers in their organization - without having the option of physical interaction. You can't walk down the hall and let co-workers know that you just nailed an important client project. But maybe you can put a case study about it in the corporate blog and reach even more people. What are some of the factors that make up presence…especially when you're not in the same room as everyone else?
Presence is your ability to connect with and inspire others, so many of the same qualities apply either in-person or otherwise: communicating in alignment with your intention, building trust, establishing commonalities, and speaking with passion and purpose.However, remotely you're showing those qualities through keystrokes and your voice. Take, for example, conference calls. Most are approached as after-thoughts, and interaction is limited. If you're running one, you should approach it as an opportunity to showcase your presence and to build trust with others. Have a firm agenda beforehand, play the role of facilitator on the call rather than presenter. Use the time judiciously by sticking to key discussion topics, and practice diligent follow up. Because that's the setting where most people experience your leadership skills, you should take advantage of the spotlight. What are some of the concrete things leaders need to do to establish "presence"?
My book, Power of Presence, is filled with ideas for building presence, but I'd suggest these two actions to start. Neither takes much time, but each can have a profound outcome.1. Know the impression you want to make, and use a "swing thought." We carry a lot of destructive thoughts around in our heads that show up in our body language, our actions, and our impressions. Neuroscience research has shown that what we think even shows up in facial expressions interpreted below the conscious level! If you're walking into a meeting thinking, "let's get this over with," you are putting yourself at a keen disadvantage. Instead, determine the impression you want to make, and carry that thought into your meeting. For the golfers out there, you can compare it to a swing thought --or that last thought you have before you hit the ball. It only takes a second to do! When you make a conscious effort to align your thoughts with your actions, you're far more likely to hit your target. 2. Pick specific opportunities in your everyday job where you can elevate your visibility. Many people want to increase their stature but can't imagine adding extra work to their lives. Here's the good news: you don't have to. There are more than enough opportunities -- meetings, networking events, conference calls, strategic planning sessions, conference panels, etc. -- to showcase your presence. Once you understand what you want to convey, the next step is to determine where others observe your leadership chops. I used the conference call example above. You can enhance your presence by choosing to use that opportunity as a platform, and preparing differently, running the call strategically, and keeping team members accountable. If you run a meeting unlike anyone else in the company, that will get around. I once had a client decide to use a weekly meeting to discuss the type of items that couldn't otherwise be shared on a status report. His meeting ended up being a weekly debate of ideas that produced some of the most strategic projects in the company. And he looked like a rock star. 10 new workplace survival skills22 Dec 2011 | Permalink
Wayne Turmel | Management Thinking.
As one year limps to a close, another one looms before us. For some people that is an exciting time to wipe the slate clean and start over. I'm far too neurotic for that, but as I glumly assess the year's screw-ups there is a glimmer of hope I can do better next year. That leads me inevitably to asking what do I need to do better? Fortunately, there is no shortage of people willing to help us with that. A recent report for the University of Phoenix in the US lists 10 skills that will be necessary for success in the workplace by 2020. A quick look around tells you the way we work today requires we work on them much faster than that. According to the list, those skills are:
One humble suggestion: check out the list of webinar workshops available at GreatWebMeetings.com. Even if you don't start here, start somewhere…. It's not too late but it will be soon. Communication: quality not quantity19 Dec 2011 | Permalink
Wayne Turmel | Communication.
Are you tired of hearing, "communicate, communicate, communicate"? As managers, communication seems to be the cure for everything that ails our team. So we communicate - a lot. But I submit it's not simply how often (yes, you have to do it a lot, quit whining) but also how well you communicate that really matters. This brings me to an interesting list I found the other day. Each year, Decker Communications, a developer of presentation and communication skills in the US, puts out a list of the best and worst communicators of the year. This year's list, while heavily US-centric makes an interesting point. The people who made both lists didn't suffer from a lack of communication - in fact you couldn't shut most of them up. The issue was how thoughtful and effective they were in getting their messages across. Normally, these lists are thought of as the domain of those who "speak publicly" for a living, but most of us don't do that. We speak on the phone, on webmeetings and conference calls or in small team meetings. So what can we learn from the best (folks like Steve Jobs, Warren Buffett and Lady Gaga) and the worst (Texas governor Rick Perry, author Greg Mortensen and Bank of America's Bryan Moynihan)? I recently interviewed Ben Decker, the President of Decker Communications, on this very topic: What can we mere mortals learn from your list of best and worst communicators?
If you had to put themes to them:The best are very passionate, real, and authentic. We mere mortals tend to be more closed off in high stake situations vs. when we're around friends or family. These best communicators don't hold back, they help their audience understand where they want to go and paint the picture in words. Starbuck's Shultz in the vision for his company, Jobs in how his products would change the world, Chris Christie in cutting through the noise and getting to the real bottom line. The worst are closed off, not transparent, and have some major behavioral distractions. We all need to be aware of what we're putting out and how it can be perceived, the problem is most of us don't get feedback on things we're doing or how they can detract or inhibit us from connecting us with our audience. Things like fillers of 'uh' or 'um', or even eye communication in looking away or having darty eyes have a huge impact on trust and connection. That comes down to awareness of what we're doing. We often think of presenting as "public speaking", but most of us now communicate through technology or to smaller groups. What are the communication tips we need to keep in mind when communicating virtually?
As we tell our clients every day, there is no such thing as 'private speaking'. We all need to realize that how we come across over the phone or even one-on-one is considered 'public speaking'. That's describing in person communications, but of course virtual communications which includes web meetings, conference calls, and even webinars. What is the experience like? If they don't get to see you and it's just a voice over the phone or computer – you'd better have energy in your voice to keep them tuned in and get a sense of the passion and energy in what you're saying. I was very encouraged this week working with a Google exec who has 120 employees worldwide, that any conference call or meeting has a visual picture of the participants involved. They're all on Google+ and immediately see each other to talk through a challenge or issue. That's the best way if it can at all be an option. How the heck do you sound authentic, if the real you is scared to death and nervous?
Get feedback, get on video, use an audio recorder for your next conference call to hear yourself. The problem is most people think they 'sound' scared to death and nervous – yet they sound fine. That is a challenging situation because it takes away confidence and doesn't allow that person to be as 'authentic' or as good as they could be. Do some things you didn't realize you could do such as: smile, speak louder, move and show more passion. That's when it gets fun for all of us to realize you can let loose and speak with the passion and feeling you have and get to the point to influence your audience. WebCams: a blessing or a curse?12 Dec 2011 | Permalink
Wayne Turmel | Communication. Technology & IT.
A recent article on the CNN Money/Fortune site started me thinking about webcams. The writer was talking about virtual meetings but spent most of her time discussing about the video component. This raised the question: is video all it's cracked up to be? Because in the real world, it seems, video is both a blessing and a curse. Obviously people are visual creatures and we all like to put faces to names. Additionally, the rapid improvements in bandwidth, and the fact that it's practically impossible now to buy a laptop or tablet that doesn't contain built-in camera, mean that it's no longer technically challenging to connect people. (It's often a bigger challenge to get your IT people to lighten the heck up and let you use it!) The article made a couple of assumptions about camera use and the quality of the conferencing tools that I'm not sure I buy into. For example, we don't all need high-level video conferencing tools, and I'm not sure the camera should be on everyone all the time. Here are some things to think about when planning to use webcams in your online meetings so that you're getting the results you want: Does it need to be high-quality, or is down-and-dirty good enough? If it's a project status meeting with team members who all know each other, a $20 webcam does just fine. If it's the CEO of a client company, you're meeting with, you might want to spring for the Telepresence and decent lighting. Does the camera need to be on everyone the whole time? Video is great, but it sucks up bandwidth, which can create problems for people on slow connections or with older computers with low memory. Additionally, once we've all seen each other, the monitors can be a bit of a drain on attention spans. Personally, I like to have the camera just on the speaker (which gives them the floor and helps people engage with what they're saying) and then turn other cameras on for Q and A. Video can be a huge distraction - and we have enough of those. For presenters and speakers, the fact that you are on camera can distract you from the point at hand. It's hard to recall the exact numbers you need to talk about when you're distracted by that spot on your shirt. Our eyes tend to drift to the monitor, rather than to the camera lens. Paradoxically, by making eye contact with the image on the screen, you're looking away (often down) from the camera lens, which is the equivalent of your audience's eyes. Seeing the audience is a mixed blessing at best. How necessary is it? When the audience is introducing themselves, or during Q and A, video is terrific. When one speaker has the floor, though, does it really matter if you can see them? It's easy for the audience to forget that they are on camera, and you often see some pretty bad behavior from adjusting body parts to checking blackberries. I often suggest having people choose to turn their cameras off until they're really needed. If you're going to be on camera, remember you're on camera. Nobody cares if you're in your pajamas on a conference call. Onscreen you might want to reconsider your wardrobe. Once I was attending a webinar as an audience member and forgot I had my camera on which led to an incident involving my wife, a twisted bra strap, and a lesson about telling her in advance when I'd be on camera. That experience left a bit of a scar for both of us. Here's the thing about video: it's like any other tool. When used for the right reasons, and used well, it's terrific. When used thoughtlessly or poorly, you might have wished you were just on the phone. So have you and your team set standards and best practices when using these tools? Just asking. Marshall Goldsmith on leading remote teams08 Dec 2011 | Permalink
Wayne Turmel | Communication. Leadership.
Long a respected voice in the leadership field, Dr. Marshall Goldsmith was named winner of the prestigious 2011 Thinkers50 Leadership Award – as the World's Most Influential Leadership Thinker, additionally ranking #7 on the overall list of Thinkers50 world's top 50 business thinkers. The list was compiled by two of Management-Issues' own, Stuart Crainer and Des Dearlove. It's been my pleasure to interview and talk with Marshall many times over the years, so I took this opportunity to reach out and ask him what his work with some of the world's most influential business leaders has taught him about the unique challenges of leading in a virtual workplace. What does the shift to a remote team/virtual worker environment mean to the top leaders and executives of big companies? What specific problems or challenges is this creating for them? What mind shift or attitude adjustments do leaders need to make when they're not face to face with their people? With all the big companies and huge names you work with, who "gets" working virtually as an organization and what are they doing specifically to make it work? Alan has a weekly process that involves his global leadership team. They participate from all around the world. They meet at the same time and are virtually connected. Every leader openly shares progress on key projects with every other leader. They are all focused on helping each other – not judging each other. Alan was honored as the 'CEO of the Year' in the US this year by his fellow CEOs. He has done a great job of turning around a tough situation at Ford. He credits this weekly team process as one main reason for this team's success. Now that companies have invested (and continue to invest) in collaboration technology, why are most companies still so awful at communicating, especially top-down? You can listen to my latest conversation with Marshall Goldsmith on the Cranky Middle Manager Show #288.
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