The importance of age-inclusivity in hospitality

18 Mar 2024 | Penny Brown

Amid the ongoing labour shortage in the UK's hospitality industry, one positive sign is that the sector is attracting a growing number of over-50s workers, who now make up over a third of its workforce.

Wake up to the omniployment era

17 Jan 2024 | Management-Issues

New research from Henley Business School explores the different and diverse groups in today's workplace and the elements that attract or dissuade them from applying to a job.

Enough of all this 'quiet quitting'

19 Oct 2022 | Wayne Turmel

Every once in a while, the business press gets hold of an idea and works it like a dog with a sock until it's unrecognizable. Such is the case with 'quiet quitting'.

Cultivating conversational intelligence

15 Sep 2014 | Dawna Jones

Weíve all heard of emotional intelligence, but what about conversational intelligence? How can leaders use conversation to activate higher-level intelligences such as trust, integrity, empathy and good judgment?

Education, baristas and employee turnover

08 Sep 2014 | Duane Dike

The decision by Starbucks to help employees to complete a college degree is genius on many levels. The offer alone represents hope for a way out of the no-hope fast-food job cycle. But even if employees don't take up the offer, I'd wager morale, workmanship and turnover rates will all improve, too.

Core responsibilities for effective managers

30 May 2013 | Dan Bobinski

Most people who quit their jobs don't quit their jobs, they quit their boss. In other words, they get tired of dealing with someone who's not doing what's needed in the management role.

Employers complacent about rising staff turnover

27 Mar 2013 | Brian Amble

Despite signs that employee turnover is on the increase, most US employers are ambivalent towards the potential cost and disruption and fewer than one in 10 view it a pressing issue.

The mistrust crisis

25 Oct 2011 | Brian Amble

Almost three out of 10 employees actively distrust the senior leaders in their organisation, a new survey has found, with serious consequences for staff retention, employee well-being and organisational performance.

The burden of great expectations

23 Sep 2011 | Brian Amble

Having an unrelentingly positive view of life is all very well, but a new study suggests that it can also bring about unrealistic expectations that lead to frustration and unhappiness if they are not met.

When training backfires

14 Jun 2011 | Brian Amble

Employers who invest in professional development but don't also offer their staff opportunities for advancement could be wasting their money and increasing their turnover rates, new research suggests.

So no-one is indispensible?

10 Nov 2010 | Brian Amble

Modern organisations, we're often told, are complex networks of knowledge, relationships and stakeholders. The organization is far larger than any one person Ė and so no-one is indispensible. Really?

The real cost of resignations

05 Oct 2010 | Brian Amble

When a competent member of staff decides to leave an employer, how much does it cost to replace them? According to research by PwC, the answer equates to approximately a year of that person's salary.

Half of British and Irish want new jobs

14 Sep 2010 | Brian Amble

Employers in the UK and Ireland have the most disaffected workforces in Europe, according to a new survey, with almost half of staff in both countries planning on looking for a new job by the end of the year.

Breakdown in trust heralds retention crisis

06 Aug 2010 | Brian Amble

With a third of Americans saying they plan to look for a new job when the opportunity arises, many organizations face a big challenge if they are going to rebuild trust with their workforce and retain key staff.

Increasing confidence as more staff jump ship

10 Jun 2010 | Brian Amble

In a sign of returning confidence, more Americans quit their jobs in the past three months than were laid off. So could employers soon see a stampede for the exit as their top performers quit for better opportunities elsewhere?

A war for talent or for dead wood?

09 Mar 2010 | Nic Paton

As we slowly begin to emerge from recession, a mass of disgruntled, unmotivated and disengaged workers will be trying to change jobs. But will this represent a threat to organizations or an opportunity?

Brace yourself for a new war for talent

04 Mar 2010 | Nic Paton

With a gradual return to economic health, expect an explosive war for talent as employees become confident enough to turn their backs on wherever they have sheltered during the recession.

Credit where it is due

26 Mar 2009 | Derek Torres

In these bad economic times, it makes a whole lot of sense that sensible organisations are continuing to place high importance on employee retention.

Don't rely on your recession veterans

20 Nov 2008 | Nic Paton

Companies risk losing their most recession-experienced executives as the global downturn bites, just at the point when they are crying out for a steady hand on the tiller.

Managers stick with poor performers rather than hire new faces

20 Nov 2008 | Nic Paton

Most managers would prefer to stick with someone they know, even if they are a pain to manage or not pulling their weight, rather than start over and hire a new face.