This week, advice from Richard Branson, how the way you answer the phone impacts customer loyalty and a lesson in customer service during a hunt for Yorkshire puddings.
This week, some advice for business leaders from Richard Branson, some insights into the impact the way you answer the phone has on customer loyalty and a lesson in customer service during a hunt for Yorkshire puddings.
Andy's 3D Thoughts (Dramatically and Demonstrably Different) are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.
Every week, Andy spends three minutes helping you develop your '3D' approach to finding, attracting and keeping customers! That means being 'Dramatically and Demonstrably Different' in this ever more competitive world.