Three ideas for Monday morning

2013

This week's tips for better customer service include some ideas on effective communication, the impact of the increasing use of mobile technology and an insight into something positive we can learn from Ryanair (yes, really - and no, we're not charging extra for that!)

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Andy's 3D Thoughts (Dramatically and Demonstrably Different) are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.

This week, some ideas on effective communication, the impact of the increasing use of mobile technology and an insight into something positive we can learn from Ryanair (yes, really - and no, we're not charging extra for that!)

Every week, Andy spends three minutes helping you develop your '3D' approach to finding, attracting and keeping customers! That means being 'Dramatically and Demonstrably Different' in this ever more competitive world.

Andy's 3D Thoughts

Andy Hanselman
Andy Hanselman

Here's an opportunity to take a couple of minutes out to think at the beginning of each week. Andy's 3D Thoughts are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.