Kick-start your customer service

2013

This week, ideas on improving customer service for banks and for your business, how to engage your people by 'getting that vision thing' and a chance to hear one of the angriest customers in the world and how he was dealt with (or wasn't!) by a call centre.

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Andy's 3D Thoughts (Dramatically and Demonstrably Different) are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.

This week, ideas on improving customer service for banks and for your business, how to engage your people by 'getting that vision thing' and a chance to hear one of the angriest customers in the world and how he was dealt with (or wasn't!) by a call centre.

Every week, Andy spends three minutes helping you develop your '3D' approach to finding, attracting and keeping customers! That means being 'Dramatically and Demonstrably Different' in this ever more competitive world.

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Andy's 3D Thoughts

Andy Hanselman
Andy Hanselman

Here's an opportunity to take a couple of minutes out to think at the beginning of each week. Andy's 3D Thoughts are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.