3D Thoughts for Aug 27

2013

This week, the implications of the fact that three-quarters of people in the UK now use the internet daily; First Direct bank is voted best at customer service – yet again – what are they doing right? And five lessons in leadership from Martin Luther King, 50 years on.

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Andy's 3D Thoughts are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.

This week, the implications of the fact that three-quarters of people in the UK now use the internet daily; First Direct bank is voted best at customer service – yet again – what are they doing right? And five lessons in leadership from Martin Luther King, 50 years on.

Every week, Andy spends three minutes helping you develop your '3D' approach to finding, attracting and keeping customers! That means being 'Dramatically and Demonstrably Different' in this ever more competitive world.

Each short audio contains simple, practical things for you to Discover, Delve into, Discuss, Download, Develop and Do - all aimed at helping you improve your sales and marketing, your customer care, your competitiveness and your business performance.

Andy's 3D Thoughts

Andy Hanselman
Andy Hanselman

Here's an opportunity to take a couple of minutes out to think at the beginning of each week. Andy's 3D Thoughts are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.