3D Thoughts for Feb 20

2012

This week, the impact of poor customer telephone experiences and a way of improving them, an interesting approach to creating better in-flight customer experiences and the bad news: you are NOT your people's 'best ever boss'.

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Andy's 3D Thoughts are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.

This week's ideas focus on the impact of poor customer telephone experiences and an innovative way of improving them, an interesting approach to creating better in-flight customer experiences (only if you want it) and the bad news that you are NOT your people's 'best ever boss'.

Every week, Andy spends three minutes helping you develop your '3D' approach to finding, attracting and keeping customers! That means being 'Dramatically and Demonstrably Different' in this ever more competitive world.

Each short audio contains simple, practical things for you to Discover, Delve into, Discuss, Download, Develop and Do - all aimed at helping you improve your sales and marketing, your customer care, your competitiveness and your business performance.

Andy's 3D Thoughts

Andy Hanselman
Andy Hanselman

Here's an opportunity to take a couple of minutes out to think at the beginning of each week. Andy's 3D Thoughts are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.