Andy's 3D Thoughts are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.
This week, Andy asks how you measure up compared to your competition and points out some disturbing truths about customer satisfaction.
Every week, Andy spends three minutes helping you develop your '3D' approach to finding, attracting and keeping customers! That means being 'Dramatically and Demonstrably Different' in this ever more competitive world.
Each short audio contains simple, practical things for you to Discover, Delve into, Discuss, Download, Develop and Do - all aimed at helping you improve your sales and marketing, your customer care, your competitiveness and your business performance.