Has HR finally hit the big time?

2010

One of the ironic twists of the economic meltdown is that the very issues Human Resources leaders have been voicing for decades – executive compensation, succession planning, and leadership development – are now hot buttons for CEOs and boards across all industries and across all borders.

Issues of human capital can no longer be brushed aside. HR and issues of talent management are finally front and center.

That's good news for the HR profession as a whole, which has been arguing for decades that the issues surrounding human capital are at the very core of what a business does. But it also puts pressure on some HR leaders to raise their game.

Compensation and Succession
Before the crash, top-level executive pay was primarily created in a vacuum and not a result of close collaboration between HR and the board. Heads of HR, in general, were not allowed the opportunity to partner closely with their board.

In other words, HR's role was to carry out a function, rather than to be the drivers of the compensation component of a well-defined, multi-layered talent management strategy that permeated the entire organisation. Let's look at what happened when HR was not fully engaged in the process of setting executive compensation.

If the board decided that a key player or players at the executive level needed to be retained, the compensation committee's task became one of how to achieve this end goal – no matter what the cost. HR people were called in do to the risk analysis and crunch the numbers. Deals were struck. Bonuses were promised.

Would things have been different if HR truly had had a seat at the table during those compensation discussions? At its core, executive compensation is about incenting the right behavior. The human capital challenge, then, is how to appropriately incent that right behavior.

What things do you measure to make sure you're driving the company in the right direction strategically? At the same time, how does the company best to reward people for doing what it wants them to do? These are talent management questions with talent management answers.

Similarly, HR heads need to be proactive in periodically taking the pulse of the organisation. This means analyzing the actual decisions made around management and leadership issues in the past year or two. Issues like: Who's been hired into the company? What's the relationship between pay and talent or pay and turnover? What's the promotion rate of critical people in the organization?

All these critical factors of how to best manage talent should be the broad framework from which any individual executive's compensation is considered. So, again, looked at in this light, how might today's crisis in executive compensation been different?

For one, the head of HR would have been responsible for raising the question: do we so desperately need to hold on to this top executive(s)? Yes, we will compensate accordingly, but not to the extreme and not at the expense of the company's entire talent management strategy. Isn't that why we have succession planning?

Well – yes and no.

Most any company can show a first-rate succession plan on paper, but how much weight does it carry when push comes to shove in the day-to-day running of today's global companies?

In my experience, critical pieces of a company's succession plans are over-ridden all the time. Sam from Commercial is leaving the company and Jane from Retail is slated as his successor. But Jane's boss blocks the move because the Retail division is in crisis and Jane simply cannot be spared. And why not? Because there's neither depth nor substance to the succession plan. There's no one prepared to take Jane's place. The whole chain of succession breaks down.

The only way to repair the system is for the CEO to acknowledge the breadth and depth of human capital as a strategic business consideration. A first step that sends a reverberating message in all directions is to make the head of HR a direct report rather than being just another area of accountability for an over-worked COO.

When this happens, the message is sent that in this corporate culture, no one person is irreplaceable. If the succession plan states Jane from Retail is slated to replace Sam from Commercial, no one can stop that movement – regardless of the timing, regardless of any current crisis in Retail (and, face it, isn't there always a crisis?)

From the CEO, to the board, to the management team on down, it's understood that the overall human capital strategy of the company relies on a having a working succession plan more so than the individual needs of any one business unit at any given moment in time. That's successful succession planning.

But it spirals deeper. To have successful succession planning, there must be an equally strong leadership development culture in place as well that is continually grooming mid-level executives to move into positions of increased responsibility and accountability.

We're going to see the bench-strength of companies' leadership development programs in the months ahead because an array of different constituents are going to be demanding executive accountability, be they shareholders, government regulators, customers, or other allied interests.

Heads of HR will be responsible for these assessments. How successful they're going to be able to be may depend on how much buy-in the CEO has that HR is a vital component of running the business.

As marketing is to brand, HR is to human capital
It's well understood that marketing doesn't own the brand, but rather, marketing facilitates the brand. The brand transcends every aspect of the company and each discipline is responsible for its part in maintaining that brand in accordance to the CEO's direction. The same should hold true for Human Resources.

Human Resources doesn't own the "HR function," rather it facilitates the company's human capital, the company's talent. And, like with the brand, the CEO is ultimately in charge and is where the buck stops with human capital. The responsibility for driving human capital initiatives, however, lies with the head of HR, just as the responsibility for driving the brand lies with the head of marketing.

I've already stressed the importance of the head of HR reporting directly to the CEO so that issues of human capital don't get mired in with other operating issues. But the CEO needs to be acting on the best input from him or her when it comes to issues of human capital. The argument that HR should command a seat at the table has been made for years. These arguments are worth voicing, and voicing strongly, but until the CEO is in agreement, the structure and emphasis of human capital concerns will not change.

So what's different this time?

The economic fallout and the subsequent appointments of government officials to the boards of financial companies is an extraordinary and unprecedented move. The intense scrutiny this is placing on executive compensation will have a domino effect through all the fundamental areas of talent management because they're all inter-related.

You can't effectively talk about executive pay without having a thorough – and enforced – leadership succession plan in place. You can't have an effective succession plan in place if you aren't continually investing in the leadership training of your people. You can't be investing in the leadership training of your people if you aren't adequately assessing their performance. And all of this takes money. Starting at the top with the head of HR having the resources to invest in his or her own professional development.

Engaging business coaches and HR advisory boards
In the months ahead, businesses will continue to be hit with challenges from all directions. Issues of human capital will be right in the center of the storm. Heads of HR, whether they are ready or not, will have to step up to the plate and perform as never before. And, like it or not, CEOs are going to have to let them.

For those with the skills, intensity, and business acumen it's the level of responsibility and accountability they've been jockeying to get for years. But not all will make the cut. I expect we'll see some high-level HR executives let go in the months to come because the wave that's coming is going to hit like a tsunami.

How can HR leaders prepare themselves? Two-fold. The first step is to engage in strong, individual coaching from a combination of savvy business executives and seasoned HR directors.

The former is needed because HR leaders must understand their core business inside and out, backward and forward from balance sheets to import-export projections to every data point in between. They must be able to speak the numbers and know the product and the customers. After all, it is expected that they will be going before their board of directors, or its sub-committees, with increasing frequency and with greater complexity.

This cannot be over-emphasized. Today's crop of heads of HR have CEO potential. For the first time, they just may be the generation who makes it to that highest corporate office. To do so, however, they must be well-grounded in all aspects of the business. So get some coaching. CEOs regularly get coaching, as do COOs and CFOs. Why not the heads of HR as well?

That's step one. Step two is to build an advisory board, of sorts, of successful HR leaders whom you can turn to for advice and guidance during the tumultuous times head. If HR leaders are doing this for each other, their own professional stock within the company – and throughout the greater business community – can only go up, perhaps even faster than the economy rebounds.

About The Author

Dona Roche-Tarry
Dona Roche-Tarry

Dona has been managing partner of global executive search firm, CT Partners, since July 2008. She was previously director of Human Resources, UK Business Banking, at Barclays Bank and responsible for people strategy, reward, performance, training and development and governance.

Older Comments

The problem with this article is that it totally ignores the macho approach to organisational management that does not do 'touchy feely soft people' things. The absence of the abilities to properly manage people at all levels of the organisation confirms that people are not high on anyone's agenda, despite 'our people are our most important asset'. Until management actually admits that it is the 'soft' stuff that gets the best out of people, rather than the macho dictatorship approach, then HR will not make any headway within the organisation.

Secondly, there is also the treatment of staff as a cost, except at board level, where they miraculously become an asset and must be treated accordingly. As long as staff are a cost, rather than an asset, they will be cut regardless of any succession planning activities going on in HR, whether those activities are supported by the CEO or not. The focus on the bottom line numbers to the exclusion of everything else makes HR a 'nice-to-have' but not a 'need-to-have'.

And with managers being deemed too controlling and autocratic (see www.managers.org.uk/news/employees-give-scathing-report-uk-management), don't expect any change soon.

Cheryl-Anne London, UK

I agree with Cheryl-Anne’s comments on the lack of “managing people as our greatest asset”, particularly in regard to many of the financial organisations that have caused the current crisis. The only people management initiatives they seem to have implemented, have to do with short-term financial rewards. There appears to be a total lack of leadership development. Certainly anything to do with ethical and moral leadership is missing (one merely has to look at the way the Goldman Sachs executives performed in front of the Senate Committer last week to see this).

I’m also not so sure that HR isn’t already at the top table, or at least the best ones are. In a survey of 100 top companies (including names such as Coca Cola, Dell, 3M, Phillip Morris and Intel), HR Executives Online showed that 79 of the 100 HR managers reported directly to the CEO and/or the Chairman/President.

My observations over many years working with and observing the HR profession, is that the good HR managers get to influence the top team by dint of their personal and professional expertise. The “also-rans” keep complaining that they are not being recognised.

And that brings me to another point that I have written on previously (see Who guards the guards? and Does Honesty Pay? ), the fact that senior executives are allowed to sit on the board. The Board should have no part to play in setting salaries (other than the CEO’s). Their role is to set policy, ensure stakeholder needs are met and to hold the CEO accountable for running the company.

The problem with the current situation in many companies, is not that HR is not in discussion with the board on salaries, it is that the board is actually trying to manage (not lead) the organisation by negotiating salaries. If they do this, what’s the role of the CEO?

Bob Selden,

Bob Selden Sydney, Australia

HR has been fighting for top-table recognition for years, and it is happening, albeit very slowly. Whilst I accept to a certain extent the argument that, post-recession, the spotlight may fall upon HR as the owners of human capital, Dona touches upon something of even greater importance - the increasingly crucial interconnection between the Marketing and HR disciplines, - but doesn’t quite get the point across. The point is that, as advanced economies become increasingly service-oriented, people ARE the product. Businesses rely increasingly for success upon selling competence, professionalism, capability, intellect, confidence, trust, etc. In hyper-competitive global markets where traditional product or service differentiation has very limited shelf-life and few products or services remain unique for any length of time, people, with their inherent personalities, traits, characteristics, values and operating ethos make the difference between ‘me too’ and ‘unique’ in the marketplace. (see www.connoptix.com/thefourthgimbal) The question is how to understand, then shape, then articulate these potential differentiators.

In the future, I believe HR reps will only be taken seriously at the top-table if they can speak the language of the marketplace and work with marketers and brand managers to get the ‘Human Capital’ message across to the marketplace. This means deploying tools and techniques which support the translation of the important ‘touchy feely’ stuff into hard & fast marketable attributes, rather than hiding behind the lame and well-worn excuse that executives don’t take softer attributes of human capital management seriously enough. Show the executives genuine, people-based differentiating attributes and they’ll sit up and listen!

Russell Thomson Thames Valley, England