A survey of IT directors and senior and middle-ranking line managers by the British Computer Society and Henley Management College has found that the daily surge of mail flooding into their inboxes is costing around 2 hours per working day. This overload is not only increasing levels of stress, but is also having an effect in terms of efficiency and productivity levels.
Managers reported receiving on average 52 emails per day, with 7 per cent receiving 100 or more. Of these 33 per cent of emails were deemed unnecessary, confusing and unclear.
How can this bombardment be managed without increasing levels of stress and workload?