Terminal disaster

Apr 08 2008 by Brian Amble Print This Article

With British Airways reeling from one of the biggest corporate PR disasters in history, it's worth mentioning just how much impact social media had on the Terminal 5 catastrophe.

So if you still think that your organisation can ignore You Tube and the like, perhaps it's time to think again...

Here's an example from the 28 or so Terminal 5 videos posted on YouTube