With British Airways reeling from one of the biggest corporate PR disasters in history, it's worth mentioning just how much impact social media had on the Terminal 5 catastrophe.
So if you still think that your organisation can ignore You Tube and the like, perhaps it's time to think again...
Here's an example from the 28 or so Terminal 5 videos posted on YouTube
In an era where AI can draft emails and manage our schedules, 'Relationship Currency' is a timely reminder of the importance of investing in genuine human connection.
In a business landscape obsessed with transformation and disruption, Hone offers a refreshingly counterintuitive approach to today's organisational challenges.
What can Julius Caesar's imperfect story - his spectacular failures as well as his success - tell us about contemporary leadership challenges?
