Management control-freakery pushes workers to breaking point

Feb 09 2005 by Brian Amble Print This Article

Managers who try to regulate what kinds of emotions employees are allowed to express at work are pushing their workers to the edge, according to a new study by Lisa Moynihan, Assistant Professor of Organisational Behaviour at London Business School.

The study found that the emphasis supervisors place on the behaviour of workers had a unique effect on the levels of emotional exhaustion discovered in those employees.

In other words, it is not just having a demanding supervisor that causes emotional exhaustion, it is having a supervisor who is demanding about the way employees behave that frays the nerves and can push some to breaking point.

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