Why do some change initiatives work and others fail dismally? Harvard Business School professor Michael Roberto and researcher Lynne Levesque have carried out an in-depth comparison of two generations of a customer-satisfaction program at a large American retailer to find out what it is that makes a change initiatives take hold.
Latest book reviews
The Enlightened Manager
Can we truly manage others without first understanding ourselves? This is the question at the heart of a book that takes an unconventional approach to management by drawing on the teachings of the teacher and philosopher, Jiddu Krishnamurti.
Relationship Currency
In an era where AI can draft emails and manage our schedules, 'Relationship Currency' is a timely reminder of the importance of investing in genuine human connection.
The Confidence Myth
How can women leaders break free from gendered perceptions? Professor Ginka Toegel’s new book challenges the narrative that female leaders lack confidence or that women need to "fix" themselves, arguing for a fundamental shift in how organisations recognise and reward competence.