Why do some change initiatives work and others fail dismally? Harvard Business School professor Michael Roberto and researcher Lynne Levesque have carried out an in-depth comparison of two generations of a customer-satisfaction program at a large American retailer to find out what it is that makes a change initiatives take hold.
Latest book reviews
The Confidence Myth
How can women leaders break free from gendered perceptions? Professor Ginka Toegel’s new book challenges the narrative that female leaders lack confidence or that women need to "fix" themselves, arguing for a fundamental shift in how organisations recognise and reward competence.
Resilient Optimism
In Resilient Optimism, Michelle Gielan argues that optimism is not blind positivity or wishful thinking. It’s a practical, science-backed set of behaviours that help people to stay steady, focused and effective in difficult times.
Super Adaptability: How to Transcend in an Age of Overwhelm
Max Mckeown's heavyweight new book draws from neuroscience, psychology and cultural evolution to develop a practical framework for human adaptability.