Why do some change initiatives work and others fail dismally? Harvard Business School professor Michael Roberto and researcher Lynne Levesque have carried out an in-depth comparison of two generations of a customer-satisfaction program at a large American retailer to find out what it is that makes a change initiatives take hold.
Latest book reviews
Today Was Fun: A Book About Work (Seriously)
The solution to improved performance isn't productivity hacks or better time management � we just need to inject more joy into our time at work.
Work Happier: How to be Happy and Successful at Work
An expertly crafted guide that doesn't just theorise about workplace satisfaction but provides a clear roadmap to achieve it.
Relationship Currency
In an era where AI can draft emails and manage our schedules, 'Relationship Currency' is a timely reminder of the importance of investing in genuine human connection.