NTL customers told to **** off

Sep 27 2004 by Brian Amble Print This Article

Telecoms company NTL, which last month was won the dubious accolade of being the UK's second worst firm for customer service, seems to be living up to its reputation after a recorded message on its complaints line was changed to include a torrent of abuse.

According to the Evening Standard, callers to the firm's faults line were told to "**** off" by a man with a thick Geordie accent.

The message, which was added to interactive voice recordings, said: "Hello. You are through to NTL customer services. We don't give a **** about you. We are never here.

"We will **** you about , basically, and we are not going to handle any of your complaints. Just **** off and leave us alone. Get a life."

Evening Standard | Four-letter rant greets NTL callers