Telecoms company NTL, which last month was won the dubious accolade of being the UK's second worst firm for customer service, seems to be living up to its reputation after a recorded message on its complaints line was changed to include a torrent of abuse.
According to the Evening Standard, callers to the firm's faults line were told to "**** off" by a man with a thick Geordie accent.
The message, which was added to interactive voice recordings, said: "Hello. You are through to NTL customer services. We don't give a **** about you. We are never here.
"We will **** you about , basically, and we are not going to handle any of your complaints. Just **** off and leave us alone. Get a life."