David Livermore is a thought leader in cultural intelligence (CQ) and global leadership and the author of "Leading with Cultural Intelligence". He is president and partner at the Cultural Intelligence Center in East Lansing, Michigan and a visiting research fellow at Nanyang Technological University in Singapore.
More from David
16 Feb 2015
Cross-cultural communication can be fraught with difficulties. And few things demonstrate cultural intelligence more strongly than being able to tell when a problem is cultural and when it’s not - and then deciding how to respond.
13 Jan 2015
There are no easy answers to the hatred and rage that drives someone to kill a fellow human begin in cold blood simply because they disagree with them. So what is a culturally intelligent response to the horrific events in Paris last week?
20 Oct 2014
I’m often asked, “isn’t cultural intelligence basically a matter of respect?” But the trouble is that we can’t always judge people's intent through their behavior. And moreover, the greater the cultural distance, the more likely your respect won’t be interpreted as such.
12 Sep 2014
We’re all biased. But an awareness of these biases doesn’t automatically lead to change or stop them creeping into everyday decisions. If you want to navigate through cultural situations with both respect and effectiveness, you need a plan to improve your cultural intelligence.
15 Aug 2014
One of the biggest causes of misunderstandings and conflict in multicultural teams is the difference between direct and indirect communication styles. So how can those who like to get straight to the point work harmoniously with others who expect issues to be addressed more subtly?
09 Jun 2014
It's been said that "international travelers are like dogs in an art museum. They see everything and appreciate nothing." But it doesn’t have to be like that. Here are 10 ways to improve your travel experiences.
13 May 2014
Reflection is a powerful tool for self-improvement. Sitting still and giving yourself time to think can help you get smarter, healthier and more productive. It can even help you improve your cultural intelligence.
14 Apr 2014
As we know, travel broadens the mind. And according to a new study, adapting to and learning about new cultures can also boost your job prospects But it's important to note that not all travel experiences are created equal!
24 Mar 2014
Yes. You heard us right. Because 'customer service' can mean different things to different people. So what might seem like good customer service when viewed from one cultural perspective can actually be harmful in another.
19 Feb 2014
British banker Anton Casey ought to know all about cultural intelligence. His lack of it saw him flee Singapore after making spectacularly insensitive comments about his adopted home. But beyond the stupidity of one man, the point is that CQ is more than just a "nice-to-have".
14 Jan 2014
Whatever culture you're operating in, small talk matters. In fact your overall likeability and trustworthiness is more likely to be based on what you say in the elevator or over lunch than what you say in a formal meeting.
07 Nov 2013
Being culturally intelligent doesn't mean you need to be a cultural chameleon. In fact retaining our differences can actually make us stronger, and trying to adapt to another culture is sometimes inauthentic or even insulting.