24 Sep 2018 | David Livermore
Emotions are universal. But the ways in which different cultures express them are not. So what’s considered appropriate in one culture could get you in trouble if blindly applied to colleagues and friends elsewhere.
18 Jun 2018 | David Livermore
Authenticity - being yourself - can sometimes collide with organizational values. So how far should any of us be expected to give up our authentic preferences for the sake of an organizational purpose?
12 Mar 2018 | David Livermore
You can’t motivate people or negotiate effectively without perspective taking - being able to step outside our own experience and consider something from another person’s point of view.
22 Nov 2017 | David Livermore
Clashing expectations are the main source of conflict in almost any relationship. And nowhere is that more true than on diverse teams, where intercultural challenges mean that the potential for misalignment is even greater.
21 Aug 2017 | David Livermore
Cultural intelligence is about how the 7 billion human beings on this planet get along together. So whether it's at home or at work, we all need CQ. But some of us need it much more than others.
16 May 2017 | David Livermore
Companies are chasing diverse candidates. But how can those candidates use cultural intelligence to help them find the kind of employer who will include their perspectives as a critical part of their strategy rather than using them to up their diversity counts?
13 Apr 2017 | David Livermore
Moments of boredom free up our mind to think creatively. But who has time to be bored these days? Most people seem to be glued to their smartphones whenever there’s a moment to spare.
21 Feb 2017 | David Livermore
How do we engage in productive dialogue with people who have very different perspectives from our own? The many conversations I’ve had since the U.S. election have given me some ideas.
12 Dec 2016 | David Livermore
Different cultures appear to have very different ways of showing emotion and managing feelings. But in reality we all have much more in common than meets the eye when it comes to how we handle some key human emotions.
07 Nov 2016 | David Livermore
Cross-cultural encounters can sometime be very awkward. Here are a few suggestions for a culturally intelligent way to respond to those difficult cross-cultural situations.
04 Oct 2016 | Wayne Turmel
As a Canadian who spends a lot of time on international conference calls and webinars, it's impossible not to notice that almost everyone can deal with foreign accents except (North) Americans.
23 Aug 2016 | David Livermore
Working with people from a diverse range of backgrounds is rewarding, but it can also be tough going. And the more you’re under stress, the harder it becomes and the more a small behavioral difference can become a major irritation.
18 May 2016 | David Livermore
Fusion cooking is a great metaphor for bringing out the best from a multicultural team because it combines ingredients from different cultural traditions while preserving distinct cultural flavors and traditions.
03 May 2016 | Janet Howd
All over the globe, attitudes to human diversity divide societies. Why are so many of us dismissive of anyone who does not carry the same cultural baggage as we do?
18 Apr 2016 | David Livermore
I’m a big advocate of getting to know a culture up close and moving beyond surface-level encounters. But I’m beginning to think that I ought to give up some of the cultural experiences I’d like to have because they may do more harm than good.
10 Dec 2015 | David Livermore
Giving undue attention to negative feelings shrinks your world and your breadth of perspective. Focus on the positive and you’ll expand your view. This is the power of attention. And in culturally diverse teams, it’s absolutely critical.
12 Nov 2015 | David Livermore
One of the biggest frustrations when working across cultures is a different sense of urgency, follow-through, and deadlines. Whatever your relationship with time, here are some guidelines to address this challenge.
20 Oct 2015 | David Livermore
When I’m travelling, I’m routinely given the best places to sit in restaurants, granted access to exclusive lounges I haven’t paid for and escorted round queues simply because I’m a well-dressed, white American male.
23 Sep 2015 | David Livermore
Diversity of thought, work style, function and age are all important forms of difference. But not all diversity is equal. The two types of diversity that matter most are visible diversity and under-representation.
14 Aug 2015 | David Livermore
What should you do when you run up against friends, family members, colleagues or clients who make little effort to engage with others with any degree of cultural intelligence?