Cultural Intelligence

The leadership trust crisis

08 Jul 2022 | David Livermore

Across the world, trust in leadership is at an all-time low. But global leaders also need to be mindful that many approaches to rebuilding trust are biased toward Western values.

How to talk about the elephant in the room

02 Jun 2022 | David Livermore

Knowing how to identify and constructively address unresolved conflict in different cultural situations is a key skill for global leaders.

Presenting to diverse audiences

28 Mar 2022 | David Livermore

Presentation skills are a critical part of being an effective leader. But the more diverse your audience, the more you have to plan ahead and adjust the way you present.

What is a 'global' leader?

24 Jan 2022 | David Livermore

'Global leadership' is one of those fancy terms that gets used in glossy consulting reports and EMBA marketing briefs. But what does it actually mean?

The biggest source of conflict on diverse teams

13 Dec 2021 | David Livermore

Clashing expectations are the main source of conflict in almost any relationship. And nowhere is that more true than with the intercultural challenges of diverse teams.

The culturally intelligent team

18 Aug 2021 | David Livermore

It's harder to get things done on a diverse team. But with moderate to high levels of cultural intelligence, diverse teams can outperform homogeneous teams in a number of important ways.

Cultural intelligence and competing with robots

23 Mar 2021 | David Livermore

The dystopian view of a future overrun by robots forgets that the human brain gives us some things technology cannot compete with, namely our ability to adapt and create.

The group excluded from diversity programs

18 Nov 2020 | David Livermore

The US is a divided nation, in part because many working class individuals believe progressives and diversity advocates have compassion for everyone - except them. Might they be right?

We're in a crisis! Why can't we all just get along?

19 Aug 2020 | David Livermore

Even faced by a global pandemic, we don't seem able to bridge our tribal divides and leverage our differences to find solutions, rather than using them to further destroy us.

When is it appropriate to yell at someone? Depends on where you’re from!

02 Jan 2020 | David Livermore

There's a wide variation in what we deem as 'appropriate' ways to express frustration. At the heart of this is the difference between Neutral and Affective behavior - differences that can quickly lead to profound misunderstandings.

How to tell if you're mansplaining

17 Sep 2019 | David Livermore

Are mansplaining and its close cousin, whitesplaining, real things or are they just more pop psychology terms? David Livermore interviews Dr Amy Heaton to find out.

Are all white people privileged?

01 Jul 2019 | David Livermore

You can’t have an honest conversation about cultural intelligence without addressing 'white privilege', the idea that white people inherit certain privileges simply by the color of their skin. But this isn't an easy thing to discuss.

What's the answer? It depends

18 Apr 2019 | David Livermore

I’ve gained a reputation for being the “It depends” guy. When fielding questions during a presentation on cultural intelligence, my default response is “It depends!” Let me explain why.

Why you need to stop teaching about cultural differences

20 Dec 2018 | David Livermore

Far from building real cultural intelligence, teaching people about cultural differences actually leads to stereotyping and perpetuating bias rather than building real understanding.

Emotional intelligence doesn't translate

24 Sep 2018 | David Livermore

Emotions are universal. But the ways in which different cultures express them are not. So what’s considered appropriate in one culture could get you in trouble if blindly applied to colleagues and friends elsewhere.

Culture fit vs. authenticity

18 Jun 2018 | David Livermore

Authenticity - being yourself - can sometimes collide with organizational values. So how far should any of us be expected to give up our authentic preferences for the sake of an organizational purpose?

Seven ways to assess your perspective taking

12 Mar 2018 | David Livermore

You can’t motivate people or negotiate effectively without perspective taking - being able to step outside our own experience and consider something from another person’s point of view.

Charlottesville, Google, and why some need CQ more than others

21 Aug 2017 | David Livermore

Cultural intelligence is about how the 7 billion human beings on this planet get along together. So whether it's at home or at work, we all need CQ. But some of us need it much more than others.

A white guy's humble advice to black professionals

16 May 2017 | David Livermore

Companies are chasing diverse candidates. But how can those candidates use cultural intelligence to help them find the kind of employer who will include their perspectives as a critical part of their strategy rather than using them to up their diversity counts?

Boredom, smartphones and cultural intelligence

13 Apr 2017 | David Livermore

Moments of boredom free up our mind to think creatively. But who has time to be bored these days? Most people seem to be glued to their smartphones whenever there’s a moment to spare.