Nobody's paying attention: don't panic

Sep 05 2014 by Wayne Turmel Print This Article

Do you sometimes feel like no one is paying attention on your conference calls? Are you actually reading this during a conference call, which only goes to prove my point? Here are two things you need to know: 1) theres plenty of evidence youre not alone, and 2) there are plenty of things to do about it, and the most important is not to panic.

I recently received (from 12 different people to be exact, so please stop now!) a link to an article that studied what people do on conference calls. It seems to show that trying to get people to pay attention is something of a mugs game. Were too busy emailing, texting or playing Candy Crush. Personally, Im a Mine Sweeper kind of guy, but I guess thats not the key learning point here.

While the article points out the problems with conference calls (which is like pointing out the liquid nature of water), I actually took some action items from the article. Heres what I learned:

Youre not alone, and its nothing to be ashamed of. Very few human beings are capable of maintaining absolute focus at all times. We all drift off on occasion. The trick is, can you limit the number of mental side-trips, and can you stay involved when you have to? More importantly are the people organizing and running the call doing what they can to maintain your focus and involvement?

Sometimes (and only sometimes) doing that other work matters. If were being honest, sometimes getting that minor task out of the way helps you stay focused. If youre being pestered by a particularly insistent coworker on Instant Messaging, answer their question and maybe theyll go away. If youll be so distracted by the task hanging over your head that you cant pay attention, remove the distraction and refocus on the task at hand.

Shorter, more frequent meetings are actually more productive. The longer the call, the greater the odds are that at least part of the meeting will have no impact on your life whatsoever. When you schedule meetings focused on one objective, you can invite the relevant people and let the rest get on with their lives. Also, people (at least most of us) are capable of sucking it up and paying attention for at least some short period of time, just dont push it.

Brainstorming is overrated - plan for better input. We spend a lot of time meetings trying to brainstorm and generate input. We struggle to get people to pay attention and speak up. The problem isnt the meeting format or the technology, its just bad technique.

Theres lots of evidence that actually, just throwing people online and expecting brilliance to happen is asking too much of people. In fact, theres plenty of evidence that if you let people think, noodle and come up with ideas on their own first, THEN have them share with the group you get far better responses and better outcomes. Try getting people to generate ideas on their own before the meeting is called.

Put the most important action items first. One of the ideas in our book, Meet Like You Mean It- a Leaders Guide to Painless and Productive Virtual Meetings that has generated the most comment is a simple but powerful idea: put the most important action items at the beginning of the meeting while people are more likely to be fresh and focused.

If your call kicks off with half an hour of administrivia that bores your audience to death, you can hardly be surprised that theyve lost their edge, their focus, and possibly their will to live. They are also probably on the third level of Candy Crush by now, and dont want to be disturbed. Thats your fault as the meeting leader.

Plan for interaction, dont expect it to magically happen. Plan for moments in your meeting when you expect to hear from people, and let them know its coming. Usually, getting everyone involved early in auditory, visual and kinesthetic ways is more effective than having them be passive for long periods of time and then expecting them to spring into action.

We know the problem with conference calls. There are options for making them better if well only step up.

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About The Author

Wayne Turmel
Wayne Turmel

Wayne Turmel has been writing about how to communicate effectively in remote and virtual environments for more than 20 years. In 2016, he merged with The Kevin Eikenberry Group, to create The Remote Leadership Institute, and now serves as Master Trainer and Coach to the Kevin Eikenberry Group. Wayne is also is the author of more than 15 books, including The Long-Distance Teammate and The Long-Distance Team.