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More from the Connected Manager

Shut up first, talk later

Wayne Turmel

On team conference calls, it can sometimes seem almost impossible to get people to contribute or share information effectively. Here’s how you can change that.

Accountability is more important than accounting

Wayne Turmel

What's more important: that people are working on exactly what you want them working on at that exact moment, or that important tasks and outputs are done on time and team goals are met?

Open questions, open communication

Wayne Turmel

Working remotely, we just don't get any of non-verbal signals we see in a meeting room. That's why asking open questions is one of the most critical skills the manager of a remote team can possess.

Office politics when you're not in an office

Wayne Turmel

People who work remotely often view the absence of office politics as a real plus. But they’re wrong. Understanding organizational and inter-personal dynamics is a critical part of that thing called ‘work’.

The best gift this Christmas

Wayne Turmel

Want to do something nice for your team this holiday season? How about helping them do nothing at all - or at the very least, a bit less - even if you have to enforce it strenuously.

A whole new ballgame?

Wayne Turmel

Adopting remote teams might seem like a whole new ball game, but it’s the same game - just played on a slightly different field. The WHAT doesn’t really change, it's the HOW that's different.

Your team members aren’t pawns in a chess game

Wayne Turmel

Project management and team leadership are often viewed as chess games. But there’s one important difference. Those pieces on the chess board aren’t human. Your team members are - and they need to be treated accordingly.

Managing time in meetings

Wayne Turmel

Often when running a meeting - be it physical or virtual - we can get so focused on "getting everything done" in the allotted time slot that we forget to focus on what it is we're actually supposed to accomplish.

Learning is everywhere

Wayne Turmel

What you know now is good for now, but might be completely outdated by tomorrow. This means there's a constant need to learn new things - both formally and - increasingly - informally.

Building trust remotely

Wayne Turmel

Trust is one of the biggest challenges to working remotely. Trusting the people your work with (and for) has never been easy. When you work remotely it's even tougher.

Five simple, curmudgeonly email rules

Wayne Turmel

Many things in life are necessary but annoying - especially email. So here are five simple things everyone can do with their emails that will help make everyone less generally cranky:

Confessions of an ENFP lion-otter hybrid

Wayne Turmel

I have officially taken every personality profile known to man. Other than telling me that I'm an ENFP, Independent-Working Blue-Green Lion-Otter hybrid, the one thing they have in common is unanimous agreement that I DO have a personality.

Getting virtual meetings to start on time

Wayne Turmel

Why do webmeetings always seem to start late? While there’s no silver bullet that will solve the problem, there are some simple things you can do to help your odds of starting (and finishing) on time.

It's the little things, stupid

Wayne Turmel

For most of us, the big things - like the global economy - are out of our control. So let's turn off the news for a while and focus on the little things that happen at work that make so many managers lives far more complicated than they need to be.

Don't use technology as an excuse for bad management

Wayne Turmel

When it comes to managing a remote team, technology is not a communication problem. So stop blaming the tools if you chose the wrong one for the wrong reason.

Reacting vs responding

Wayne Turmel

Ever hit “reply all” when you probably shouldn’t? Do you interrupt what you're doing to read incoming emails? Too often, we react rather than respond. And that can lead to trouble, especially for managers.

Are remote workers less loyal?

Wayne Turmel

Remote and virtual workers leave their jobs at a slightly higher rate than those who work in a fixed location. Are they simply ungrateful weasels, or can something else explain this increase in turnover?

North America's accent problem

Wayne Turmel

As a Canadian who spends a lot of time on international conference calls and webinars, it's impossible not to notice that almost everyone can deal with foreign accents except (North) Americans.

The hidden history of remote working

Wayne Turmel

Forget Gartner studies and erudite articles in HBR, the way we work remotely today has come about through guesswork and trial-and-error. It was never planned - which is why organizations have a hard time dealing with it.

What to say when your kid becomes a manager

Wayne Turmel

I had one of those moments of intense pride followed by a blinding flash of panic this week. My kid has gotten her first real big-girl management job. There are a few things I’d like to tell her - but she won’t listen, of course.