Communication

Five simple, curmudgeonly email rules

01 Sep 2017 | Wayne Turmel

Many things in life are necessary but annoying - especially email. So here are five simple things everyone can do with their emails that will help make everyone less generally cranky:

Don't use technology as an excuse for bad management

10 Jul 2017 | Wayne Turmel

When it comes to managing a remote team, technology is not a communication problem. So stop blaming the tools if you chose the wrong one for the wrong reason.

The two big communication questions

01 Jun 2017 | Wayne Turmel

Communication increasingly seems to be a question of technology. But it isn’t. It's a complicated process with lots of moving parts. And it starts with two very important questions

Do your filters stop you from hearing?

08 May 2017 | Peter Vajda

Every time you have a conversation, what you hear gets distorted by the unconscious listening filters each of us develops early in life and carries with us into adulthood. And that means that too often, we listen but we don't really hear.

Success depends on you

26 Apr 2017 | Janet Howd

One of the most stressful situations anyone can find themselves in is delivering a presentation. But as with any human endeavour, the key to delivering a successful outcome is simple. Practise.

How to increase the effectiveness of leadership team meetings

25 Apr 2017 | Achim Preuss

Poorly-managed meetings are a catastrophic waste of time, leading to poor decisions, unresolved problems and missed opportunities. So here are six actions that can make leadership team meetings more productive.

Boredom, smartphones and cultural intelligence

13 Apr 2017 | David Livermore

Moments of boredom free up our mind to think creatively. But who has time to be bored these days? Most people seem to be glued to their smartphones whenever there’s a moment to spare.

Should we judge?

11 Apr 2017 | Duane Dike

Making assumptions about others is a risky business. We don’t know their lives. We don’t know their happiness or their loneliness. We don’t know how they confront their issues. So why not converse? Enjoy it while you can, then move on when the environment changes.

The mortar in a project's wall

20 Jan 2017 | Wayne Turmel

What holds a wall together is the mortar between the bricks. And what holds a project together is the effective, clear and proactive communication between individuals.

Dealing with a space invader

18 Jan 2017 | John McLachlan

We all know them. They’re the space invaders, the people who waste your time at work, ignore your boundaries and make you feel uncomfortable. But how do you spot one - and how do you deal with them?

Meaning what we say?

09 Jan 2017 | Janet Howd

An unintended consequence of the aftermath of the deregulation of the financial markets in the late 1980s was the deregulation of once-powerful words that has stripped them of much of their impact.

Five remote team new year's resolutions

01 Jan 2017 | Wayne Turmel

The new year is a great time to ask some fundamental questions about how your project team works together and what needs to change. So here are five "new year's resolutions" you should at least consider for your remote team.

Your voice and your identity

08 Dec 2016 | Janet Howd

Technology has made it possible to identify anyone by their unique voice pattern within about three seconds. That has some interesting implications - for good and for ill.

You can't take the practice out of presenting

25 Oct 2016 | Janet Howd

Our fear of giving a presentation often means we perform well below par. But running a marathon scares people too, yet those who try it usually perform well. Why should that be?

North America's accent problem

04 Oct 2016 | Wayne Turmel

As a Canadian who spends a lot of time on international conference calls and webinars, it's impossible not to notice that almost everyone can deal with foreign accents except (North) Americans.

Five ways to present like an Olympian

23 Aug 2016 | Wayne Turmel

Being right is no guarantee of success when trying to sway others. When putting information across to others, you need to be clear, organized, appealing, in control and deliver in ways that boost your credibility.

Interconnectedness: a blessing or a curse?

12 Aug 2016 | Janet Howd

For a species that is often belligerent and territorial, it isn't surprising that human beings are finding the sudden interconnectedness brought about by technology sometimes difficult to handle.

Taking the terror out of talking

08 Jul 2016 | Janet Howd

Apple’s new Breathe app is designed to help reduce stress through deep breathing. But breathing is also critical to taking the terror out of speaking or presenting in public.

How much do you waste on email?

08 Jul 2016 | Wayne Turmel

How much time does the average employee spend on email each day? You’d think that’s a simple question, demanding a simple answer. But it’s not.

Too much information, too little communication

06 Jul 2016 | Craig Smith

Half the human brain is dedicated to attaching meaning to visual images. So doesn’t it make sense to use more visualisation to cut down on today’s endemic information overload?