Three ideas for Feb 24

2014

Spotting that your customers have a problem is a source of opportunity, and this week we have a great example of a company that is doing just that. We also look at how you deal with customer enquires and ask what lessons we can learn from the mobile phone industry - and they're not particularly good ones!

play now

Spotting that your customers have a problem and helping to solve them is a great source of opportunity, and this week we have a great example of a company that is doing just that. We also look at how you deal with customer enquires and ask what lessons we can learn from the mobile phone industry - and they're not particularly good ones! All in just three minutes (which is less time than most mobile networks will keep you on hold if you try calling them!)

Andy's 3D Thoughts (Dramatically and Demonstrably Different) are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.

Every week, Andy spends three minutes helping you develop your '3D' approach to finding, attracting and keeping customers! That means being 'Dramatically and Demonstrably Different' in this ever more competitive world.

Andy's 3D Thoughts

Andy Hanselman
Andy Hanselman

Here's an opportunity to take a couple of minutes out to think at the beginning of each week. Andy's 3D Thoughts are a short, sharp, bunch of ideas, thoughts and recommendations to start your week from Management-Issues columnist and business competitiveness guru, Andy Hanselman.