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Building trust remotely

Wayne Turmel

Trust is one of the biggest challenges to working remotely. Trusting the people your work with (and for) has never been easy. When you work remotely it's even tougher.

How automation will rescue middle management

Quy Huy

Far from fearing the rise of AI, we should view automation as an opportunity to liberate managers to focus on things that AI can’t emulate - emotion and empathy.

Five simple, curmudgeonly email rules

Wayne Turmel

Many things in life are necessary but annoying - especially email. So here are five simple things everyone can do with their emails that will help make everyone less generally cranky:

Confessions of an ENFP lion-otter hybrid

Wayne Turmel

I have officially taken every personality profile known to man. Other than telling me that I'm an ENFP, Independent-Working Blue-Green Lion-Otter hybrid, the one thing they have in common is unanimous agreement that I DO have a personality.

Employing outsiders: a survival guide

Robert Kelsey

Outsiders can be a manager's worst nightmare. But misfits don't have to be disruptive workplace mavericks. Most are creative, crafty and brave. So rather than try to get rid of them, here’s how to understand what makes them tick and harness their talents.

Charlottesville, Google, and why some need CQ more than others

David Livermore

Cultural intelligence is about how the 7 billion human beings on this planet get along together. So whether it's at home or at work, we all need CQ. But some of us need it much more than others.

Why empathy makes for stronger organisations

Manfred Kets De Vries

The ability of executives to see themselves from the outside and others from the inside, plays an important role in effective team formation.

Horizontal leadership and the spaces in between

Michael Jones

Horizontal leaders don’t just think outside the box, they think outside the building, seeking answers and opportunities in the ill-defined, ambiguous spaces at the boundaries of sectors, disciplines and capabilities.

Getting virtual meetings to start on time

Wayne Turmel

Why do webmeetings always seem to start late? While there’s no silver bullet that will solve the problem, there are some simple things you can do to help your odds of starting (and finishing) on time.

Ideas are fragile (handle with care)

Max McKeown

Which kind of ideas culture do you have? If someone in your organisation has an idea, is it welcomed? Or has hierarchy and history conspired to disconnect the part that thinks from the part that does, making innovation impossible?

Do your filters stop you from hearing?

Peter Vajda

Every time you have a conversation, what you hear gets distorted by the unconscious listening filters each of us develops early in life and carries with us into adulthood. And that means that too often, we listen but we don't really hear.

What every company should learn from United Airlines

Rod Collins

In a hyper-connected world, everyone in an organization should remember they work for their customers, not their bosses. Companies never go out of business because they lose their bosses. They only disappear when they lose their customers.

Developing a digital mindset

Rohit Talwar

How can a business succeed online when 'online' appears to be changing by the day? What do we need to do tomorrow? How much should we be spending? What if we get it wrong? The place to start is by developing a digital mindset.

The two big communication questions

Wayne Turmel

Communication increasingly seems to be a question of technology. But it isn’t. It's a complicated process with lots of moving parts. And it starts with two very important questions

So you're a manager. Now what?

Dan Bobinski

As managers, we can either choose to value and develop our team members or we can look for ways to elevate our own stature. Do you know which category you fall into?

A time for every season

Duane Dike

In too many organizations, older workers get written off ‘village idiots’. But that’s a big mistake - after all these are the people who know its history, remember how things used to be and know what works and what doesn’t.

Why holacracy may not work for extraverts

Rod Collins

For all its good intentions, holacracy has a fatal flaw. It is a system designed for introverts that leaves extraverts isolated and frustrated at what feels like tedious and lifeless interaction.

A recipe for employee motivation

Morten Bennedsen

Absenteeism is less prevalent in family firms than in non-family firms. That’s because how much time employees take off and hence the effort they put into their jobs is largely a factor of an organisation’s culture.

A white guy's humble advice to black professionals

David Livermore

Companies are chasing diverse candidates. But how can those candidates use cultural intelligence to help them find the kind of employer who will include their perspectives as a critical part of their strategy rather than using them to up their diversity counts?

Life as a Public Sector COO

Patrick Davies

Many CEOs benefit from a 'wingman' - a COO who compliments their leadership on a daily, operational basis. And as Patrick Davies, Deputy Head of Mission at the British Embassy in Washington, explains, the same is true of his role in the Foreign Service.

Do your filters stop you from hearing?

Peter Vajda

Every time you have a conversation, what you hear gets distorted by the unconscious listening filters each of us develops early in life and carries with us into adulthood. And that means that too often, we listen but we don't really hear.

And some more

Key skills for virtual leaders

Wayne Turmel

Leading a virtual team is a tough call, so here are seven key behaviors that leaders of virtual teams need to develop to be successful.

The emotional sophistication tomorrow's leaders will need

Quy Huy

It is emotional relationships that transform professional collectives into productive communities. That’s why, in an increasingly automated workplace, leaders should concentrate on their human skillsets.

Success depends on you

Janet Howd

One of the most stressful situations anyone can find themselves in is delivering a presentation. But as with any human endeavour, the key to delivering a successful outcome is simple. Practise.

How to increase the effectiveness of leadership team meetings

Achim Preuss

Poorly-managed meetings are a catastrophic waste of time, leading to poor decisions, unresolved problems and missed opportunities. So here are six actions that can make leadership team meetings more productive.

Designing spaces for the connected leader

Melanie Redman

There’s a growing acknowledgement that hierarchical management structures are no longer effective in a hyper-connected world. But one aspect of the workplace remains stubbornly consistent: the spaces that leaders work in.

The future of strategy

Rod Collins

In today’s world, change is exponential and the past is no longer a proxy for the future. That’s why the most important strategic decision that business leaders need to make is to know when it is time to change

Transparency and the inner wolf

John Blakey

The United Airlines saga is just the latest reminder that many CEOs only care about ‘us’ when the chips are down, when they have to and when everyone is looking.

Boredom, smartphones and cultural intelligence

David Livermore

Moments of boredom free up our mind to think creatively. But who has time to be bored these days? Most people seem to be glued to their smartphones whenever there’s a moment to spare.

Should we judge?

Duane Dike

Making assumptions about others is a risky business. We don’t know their lives. We don’t know their happiness or their loneliness. We don’t know how they confront their issues. So why not converse? Enjoy it while you can, then move on when the environment changes.

And still more...

Why people don't want your new idea (and how to change that)

Jurgen Wolff

If you come up with a new idea, more often than not you'll meet tremendous resistance. So here are some strategies to disarm the idea-killers, neutralize the objections and get your ideas taken seriously.

Rethinking resilience in global supply chains

Karan Girotra

The increasingly complex nature of supply chains carries an increased risk of costly disruptions. But attempts to mitigate risk by diversifying may make supply chain disruptions more damaging when they occur.

The aggregation of marginal decays

John Blakey

Losing your integrity is like losing your virginity: it only happens once. And it often stems from a step-by-step deterioration, when small errors and failings are routinely overlooked - the exact opposite of marginal gains.

A glimpse into the future of work

Rod Collins

Forget technical challenges. The most important issue we face in a digitally transformed world is finding new ways to create economic value for those whose jobs are eliminated by digital automation.

Reacting vs responding

Wayne Turmel

Ever hit “reply all” when you probably shouldn’t? Do you interrupt what you're doing to read incoming emails? Too often, we react rather than respond. And that can lead to trouble, especially for managers.

Confidence boosters for women in business

Abi Eniola

Studies show the majority of women believe confidence is key to effective leadership, but it’s something they struggle with throughout their careers. So what can they do to enhance their presence at senior levels?

Taking time for leadership

Duane Dike

Reflection is an essential part of leadership. Leaders who don't pause to reflect run into trouble because off-the-cuff decisions are often irrational, people-less, system-ignorant choices. In contrast, reflection brings new alternatives, fresh perspectives and creative solutions.

Every workplace needs a fool

Manfred Kets De Vries

Office tricksters tell it like it is and contribute to creative growth. But just as a king’s fool would play with fire if he told the king an unpleasant truths, fools and tricksters should tread warily in organisational life.

Productive conversations to build cultural intelligence

David Livermore

How do we engage in productive dialogue with people who have very different perspectives from our own? The many conversations I’ve had since the U.S. election have given me some ideas.

The right way to brag

Duane Dike

When you’re a manager, bragging about others is good. But bragging about yourself is bad, especially when it involves taking the credit for things other people have done in order to get ahead.

Essential attributes of successful women leaders

Cindy Wahler

Almost all the successful career women who have achieved a seat at the top table have applied their business savvy in two strategic ways that help to position them as leaders who truly makes a mark.

How to take expert advice

Wayne Turmel

You could drive yourself crazy trying to follow every piece of advice you get. And often the experts disagree. So how is a rational, intelligent and diligent human supposed to take all this advice without their craniums imploding?