When you find yourself in hot water, what kind of effect do you have on the environment? Do you become bitter and turn your surroundings bitter as well? Or are you soothing, with a corresponding ripple effect on those around you?

People will willingly engage in change if they have genuine input to the process. So if we want a successful change effort, we need to change how we implement change. If we don't, we just might be a little insane.

Whenever people work together, conflict is an inevitable result. Disagreements occur in even the best working relationships. But how conflict is addressed can either add to or take away from a company's bottom line.

As the sad succession of recent corporate and political scandals have highlighted, those in positions of power are not immune from the seductive dangers of addiction. So what makes a good apple go bad - and what can those who have power do to ensure they it doesn't happen to them?

If you're fed up with ceaseless demands for results from "the man" without any respect in return, why not join the growing ranks of those who have turned their backs on thankless work within impersonal corporate entities and started their own businesses?

Finding top salespeople can be like searching for the sharpest needles - in a pile of needles. Many companies continue to hire on gut instinct, but without a good process you're likely to get poked a few times.

Why is it that some people get so much done in a day while others operate at a hectic pace with little to show for it? Strange as it may seem, the answer may lie in too much multitasking.

What brings success? Is it better leaders? Better products? Better salespeople? What about better performance management systems? Possibly, but the one thing that brings sustained high performance is how well people communicate with each other.

When our shopping experience is negative, statistics show it takes only two such incidents and we're likely to shop elsewhere. That's not a lot of wiggle room. Think of it as "two strikes and you're out."

Why do so many employers use such extensive efforts to find high-quality candidates only to restrict their initiative and ingenuity once they become employees?

Getting promoted is a common goal, but perhaps the most difficult promotion is transitioning from line worker to front-line supervisor. Why? Because the skills that made one successful in the rank and file are not the skills one needs for success as a supervisor.

How can you avoid becoming buried under piles of paper? According to the new breed of organizing experts, the secret lies in creating and maintaining viable, user-friendly systems for all aspects of your work.

The biggest mistakes in business are usually made when leaders react instead of act. Reflex actions are rarely effective when compared to actions borne out of a well-thought-out strategy.

As cold as it may sound, the only thing constant in this world is change. And if we're going to survive, we need to learn to roll with the changes.

Measuring time is fundamental for a great deal of trade and commerce, but misusing the clock is a common workplace ill which is all too often tolerated.

The ability to stand up and talk does not a trainer make. And in the same way, just because we show someone how to do something doesn't mean they've learned.

It's sad, really. After so much research on the benefits of Emotional Intelligence, too many managers and leaders continue to ignore the facts. They're stuck in their old patterns of intimidation and coercion, demoralizing employees and creating attitudes of grudging compliance.

However well-intentioned, most New Year's resolutions seem to fall short. So perhaps it's reasonable to consider trying something different this year – like reviewing your principles.

As the year wraps up, I find myself missing some of the Christmas joy I usually have. I see hypocrisy and double standards running rampant in the world, and in the back of my mind I can hear a question playing over and over: "Can't we all just get along?"

If you're looking for a good read over the holidays or if you want to start 2006 with a fresh perspective, you might consider one or more of my favourites to be useful reads.

It's no wonder the majority of employees scoff at mission statements. They're usually fluff, and often they're paragraphs long. But get them right and they can be of real benefit.

After three decades of work I've observed a serious disease that affects the workplace. I have termed this condition Adult Syndrome, because it affects almost every person who reaches adulthood.

Misunderstanding HR is a common malady. But many in HR need to step up their capabilities just as much as management needs to recognize and take advantage of what HR can do for them.

Technophobia and technosnobbery can both cause problems in the workplace. But the most important thing the remember about technology is that first you have to solve the problem.

Too often, people who think they're acting assertively are really acting aggressively. The mistake is often accidental, but but a huge gap differentiates the two behaviors and a mix-up can bring unintended consequences.

Too many or too few meetings can diminish a company's effectiveness. But an appropriate number - each with a clearly stated purpose - can not only keep a company alive, it can cause it to thrive and even energize it with new life.

Too much focus on result can lead hard-driving entrepreneurs and managers forgetting how to engage all those other types of people who bring equally vital skills to the party.

How an organisation deals with gossip can be mean the difference between growing and thriving, or disintegrating from within.

This week is National Older Worker Week in America, and in keeping with one of my mantras, "Value the Differences, Adapt to the Differences," I thought it a good idea to look at how to capitalize on generational differences.

Katrina was a tragic demonstration of how key leadership mistakes - a lack of prioritizing, communication and co-ordination - can lead to dire circumstances.

If you've seen What not to Wear on TV, you'll be familiar with the format of Who not to Hire - a set of rules for avoiding recruitment mistakes that can cost you more than money.

If you want to do business with someone, it's best to minimize any differences in values. So at a business lunch, act as if you're dining with the king: Do what the king does, and eat like the king eats.

As we learn communication during our school years we experience many speech classes and writing classes. But how many have ever taken a class on listening?

Every day people go to work and wish their job were better. But what is it that separates those who get better opportunities from those who don't?

Employee counselling is more effective if it is kept separate from formal evaluation. This means managers should take time to offer "mid-course corrections" if they see their employees making errors.

Too often I hear complaints from managers and business owners that the people they're hiring just aren't working out. It doesn't take much to fog a mirror, so when desperation leads one to hire the first warm body that walks through the door, the results are iffy at best.

Want to be a better leader? Ask more questions. And be sure to listen to the answers. Better listening leads to better leadership decisions.

Most teams in the workplace are nowhere near as effective as they could be. The reasons are many. But one reason overrides all the rest - a lack of passion.

Learning about a skill is one thing. But mastering it - particularly when it comes to people skills - is not something that can be learnt on a one-day course, however compelling the sales pitch may be.

Sometimes we meet people who seem to know everything. I'm not talking about Mensa members with IQ's of 200, I'm talking about people who work in one department but act as if they are experts on how things should be done in all departments.

Ignoring effective training is to leave the door open for trouble. If your organization needs help in the training department, this five-step primer may help.

The dream of instant success is strong for many. We want what we want, and we want it now! This is why the dream of quick riches through the Lottery is so popular.

By the end of her first month in a new job, Sandra discovered it wasn't all it was cracked up to be. It wasn't the job requirements that bothered her. They were exactly as she had expected. It was the work environment itself. What should she do?

This week the mysterious "Deep Throat" informant that brought down a sitting US President more than 30 years ago came forward with his identity. The resulting fallout is just beginning as pundits and key players are angling on how to cash in.

Unsung heroes aren't the men and women in expensive suits driving the latest and greatest cars and taking home huge corporate bonuses. It's those support people flying under the radar at mach six that are the true unsung heroes: I'm talking about secretaries and administrative assistants.

This month and next, hundreds of thousands of people will graduate from schools worldwide and want to enter the workforce. They'll be educated and enthusiastic, ready to make their mark on the world.

Companies spend millions each year on capital improvements but all too often fail to improve their other vital asset - human capital - with potentially devastating results.

Email is a wonderful thing. But beware of over-reliance on this wondrous medium. Assuming that every server works flawlessly and spam filters sift out only true spam is dangerous thinking in the world of business communication.

After hearing one too many horror stories about bosses who never practice what they preach or rule with an iron fist with the "my way or the highway" approach, I've decided to pen an open letter on behalf of mismanaged employees everywhere.

Brainstorming. It brings fantastic ideas to the table. It opens minds to new products, new services, and new markets. And it's not used nearly enough.

Failing to document poor performance, forgetting to produce standard operating procedures or not creating clear job expectations is just plain bad management practice in today's litigious climate.

Every company is made up of human beings and human beings are fallible, so it’s only natural that mistakes will be made in business. It's how we deal with them that really matters.

Some people are never taught how to make good choices. Either they are directed to make choices that others want them to make, or they are forced to make instinctive choices in the face of weak or absent significant relationships.

All the leading business publications are pointing to a large hiring wave for 2005. With this in mind, it seems appropriate to highlight some points to make your hiring efforts successful.

A mistake many managers make is thinking they are motivating people when in reality they are manipulating them. And since someone else’s choices are not within our control, this approach rarely works.

When employers dictate what their employees can or cannot do in their own time, they have crossed the line. Big time.

Failure is not the end of the world. Most of the time lack of success is bearable and should be considered a learning opportunity.

They come in all shapes and size, all age ranges and professions. They often hold positions of authority, and more often than not they’re not liked much by others. Who are they? They’re the know-it-alls.

It costs much less to keep an existing customer than it does to acquire a new one. So you would think that acutely listening to customer needs is paramount for all companies, right?

One of the ways to develop a cutting edge workforce is to have experienced people working for you. But beware: True experience must be constructed - it’s not as simple as living through an event.

We often see people getting mad at work, and the ripple-effects are never very good. Anger as a reaction to bad news is a common scene, and anger as an intimidator is often used to get results.

When it’s time for training, we always want the biggest bang for the buck. But be careful: The law of diminishing returns can bite you.

At the beginning of each year, millions of people and companies make New Year’s Resolutions. And every March or April, most can’t recall what resolutions they made. The main reason? They did not focus on their goals.

In the race to secularize society - that is, strip it of religious and traditional underpinnings - blinders seem to be in fashion. The Christmas holiday is on the chopping block, and a double standard seems to be blinding the wise.

We hear a lot about fairness. And no wonder. Nothing is more frustrating than being on the short end of an unfair situation.

Want your people to act more like a team? Don’t want to drop a lot of money on the effort? the good news is that much of what is needed to build teams can be done in-house with minimal budget impact.

People need to know how they contribute to the big picture. So if you’re not communicating your company's vision, you’re killing motivation (and lowering profits) in a big way.

Misconceptions about coaching often prevent people from getting valuable help in achieving their goals. If you’ve been putting off getting a coach, you may be denying yourself the very solutions you seek.

Ignoring the people-factor in your business can be costly. Treat people poorly and they leave. But hey, what’s a few bucks when it comes to results?

People make business happen and if the gears of human interaction get dry, it’s not long before smoke fills the room and the resulting damaged relationships lead to lower productivity.

Interviewing is not something seasoned workers do everyday. And because our edge can get a little dull in this department, it is worth repeating these tips.

Time and time again, I hear about managers and leaders waving their imaginary magic wands and expecting people to do things they are not equipped nor trained to do.

Urgency addiction - using adrenaline in the workplace as an addictive drug - is a very real problem. But how do addicts break free of it?

Performance evaluations are the most underused tool in management. And when they are used, they are the most misused tool in management. Why?

Considering that not too many schools offer classes in delegating, a few key points may help sharpen our ability in this area.

You’ve heard that the customer is always right. You may or may not agree with that statement, but everyone ought to agree that customers hold a very important place in our lives.

It’s usually not a good idea to promote your best sales person to sales manager. Two things happen. A) You lose your best sales person, and B) You get a mediocre sales manager.

Self-awareness is vital to good leadership, and as we should all know by now, good leadership is critical to successfully guiding a company though the seas of change.