Management Thinking

What every company should learn from United Airlines

21 Jun 2017 | Rod Collins

In a hyper-connected world, everyone in an organization should remember they work for their customers, not their bosses. Companies never go out of business because they lose their bosses. They only disappear when they lose their customers.

Developing a digital mindset

09 Jun 2017 | Rohit Talwar

How can a business succeed online when 'online' appears to be changing by the day? What do we need to do tomorrow? How much should we be spending? What if we get it wrong? The place to start is by developing a digital mindset.

Why holacracy may not work for extraverts

19 May 2017 | Rod Collins

For all its good intentions, holacracy has a fatal flaw. It is a system designed for introverts that leaves extraverts isolated and frustrated at what feels like tedious and lifeless interaction.

A recipe for employee motivation

16 May 2017 | Morten Bennedsen

Absenteeism is less prevalent in family firms than in non-family firms. That’s because how much time employees take off and hence the effort they put into their jobs is largely a factor of an organisation’s culture.

Life as a Public Sector COO

10 May 2017 | Patrick Davies

Many CEOs benefit from a 'wingman' - a COO who compliments their leadership on a daily, operational basis. And as Patrick Davies, Deputy Head of Mission at the British Embassy in Washington, explains, the same is true of his role in the Foreign Service.

The emotional sophistication tomorrow's leaders will need

02 May 2017 | Quy Huy

It is emotional relationships that transform professional collectives into productive communities. That’s why, in an increasingly automated workplace, leaders should concentrate on their human skillsets.

The future of strategy

19 Apr 2017 | Rod Collins

In today’s world, change is exponential and the past is no longer a proxy for the future. That’s why the most important strategic decision that business leaders need to make is to know when it is time to change

Transparency and the inner wolf

18 Apr 2017 | John Blakey

The United Airlines saga is just the latest reminder that many CEOs only care about ‘us’ when the chips are down, when they have to and when everyone is looking.

Rethinking resilience in global supply chains

30 Mar 2017 | Karan Girotra

The increasingly complex nature of supply chains carries an increased risk of costly disruptions. But attempts to mitigate risk by diversifying may make supply chain disruptions more damaging when they occur.

The aggregation of marginal decays

22 Mar 2017 | John Blakey

Losing your integrity is like losing your virginity: it only happens once. And it often stems from a step-by-step deterioration, when small errors and failings are routinely overlooked - the exact opposite of marginal gains.

A glimpse into the future of work

14 Mar 2017 | Rod Collins

Forget technical challenges. The most important issue we face in a digitally transformed world is finding new ways to create economic value for those whose jobs are eliminated by digital automation.

The right way to brag

16 Feb 2017 | Duane Dike

When you’re a manager, bragging about others is good. But bragging about yourself is bad, especially when it involves taking the credit for things other people have done in order to get ahead.

The essential skill for our age

08 Feb 2017 | Rod Collins

Far from being a new iteration of the industrial revolution, our transformation into a hyper-connected world is the most significant inflection point in human history - one that demands ways of thinking and organizing that are a world away from the mechanistic models of the past.

Developing agility

06 Feb 2017 | Val Nichols

Top-down, command-and-control leadership slows organizations down and limits creativity. Instead, we need to develop the agility to rethink, reinvigorate and reinvent in response to changing circumstances.

Parking spots: 6 ways to find space for innovation

23 Jan 2017 | Christos Tsolkas

Many people know what it’s like to have a great idea. But putting an idea into practice is something else entirely, particularly if you already have a serious job in a large corporation. So here’s a simple formula for getting yourself or your team to move.

The second wave of the digital revolution

12 Jan 2017 | Rod Collins

Thanks to the internet, we have experienced more change in the past 16 years than in the previous five decades of the last century. But that's nothing compared to what the second wave of the digital revolution will bring.

The magic of festival

22 Dec 2016 | Michael Jones

As we enter into this festive time of year, its worth remembering that Festival often comes during times of great disruption - a surge of energy so strong that it acts as a counterpoint to the world of official and hierarchical order.

The agile dilemma: mindset or method?

15 Dec 2016 | Rod Collins

There’s an intriguing dialogue happening in the world of Agile software development that may be relevant for anyone interested in how business works in a rapidly changing world.

How the best company to work for works

16 Nov 2016 | Rod Collins

The companies that populate the lists of the best companies to work for all share one thing: they understand that culture as the most important ingredient of their business success.

Root cause problem-solving

26 Oct 2016 | Peter Vajda

For many years, the Japanese have approached the process of problem- solving with a strategy known as "the Five Whys". Peter Vajda explores how this helps us find better solutions.