David Livermore is a thought leader in cultural intelligence (CQ) and global leadership and the author of "Leading with Cultural Intelligence". He is president and partner at the Cultural Intelligence Center in East Lansing, Michigan and a visiting research fellow at Nanyang Technological University in Singapore.
More from David
24 Mar 2014
Yes. You heard us right. Because 'customer service' can mean different things to different people. So what might seem like good customer service when viewed from one cultural perspective can actually be harmful in another.
19 Feb 2014
British banker Anton Casey ought to know all about cultural intelligence. His lack of it saw him flee Singapore after making spectacularly insensitive comments about his adopted home. But beyond the stupidity of one man, the point is that CQ is more than just a "nice-to-have".
14 Jan 2014
Whatever culture you're operating in, small talk matters. In fact your overall likeability and trustworthiness is more likely to be based on what you say in the elevator or over lunch than what you say in a formal meeting.
07 Nov 2013
Being culturally intelligent doesn't mean you need to be a cultural chameleon. In fact retaining our differences can actually make us stronger, and trying to adapt to another culture is sometimes inauthentic or even insulting.
15 Oct 2013
Hierarchy-agnostic, fast, autonomous and risk-taking, Facebook is also the first Millennial-run company in the Fortune 500. So how it approaches leadership development today is how others will approach it tomorrow.
12 Sep 2013
The World isn't flat. So leadership can't be just about the values and style of the leader. To lead successfully across cultures and break the ties of ethnocentricity requires a real understanding of the values and preferences of followers.
17 Jun 2013
You can tell a lot about someone's level of cultural intelligence (CQ) by what they say and how they say it and whether they adjust the way they speak in light of the people with whom they're communicating.
20 May 2013
It seem obvious that international travel can increase your cultural intelligence (CQ). But in some circumstances, international experience can actually decrease CQ and perpetuate ethnocentrism.
15 Apr 2013
Amazon founder, Jeff Bezos, frequently leaves one seat empty at the company's most important meetings. It's there to remind his fellow executives about the most important person in the room - the customer.
22 Mar 2013
Talk to almost anyone who has worked in China and they'll tell you about people who insisted on getting them drunk. So what's behind this custom and what's a culturally intelligent way of responding to it?
27 Feb 2013
We know what a culturally intelligent individual looks like. We have more than 15 years of research that answers that question. But what are the characteristics of a culturally intelligent organization?
08 Jan 2013
Whether we accept it or not, our obsession with device-driven multi-tasking and always-on connectivity is reducing our productivity and effectiveness. And this has profound relevance, too, for cross-cultural effectiveness.