Cultural Intelligence

Charlottesville, Google, and why some need CQ more than others

21 Aug 2017 | David Livermore

Cultural intelligence is about how the 7 billion human beings on this planet get along together. So whether it's at home or at work, we all need CQ. But some of us need it much more than others.

A white guy's humble advice to black professionals

16 May 2017 | David Livermore

Companies are chasing diverse candidates. But how can those candidates use cultural intelligence to help them find the kind of employer who will include their perspectives as a critical part of their strategy rather than using them to up their diversity counts?

Boredom, smartphones and cultural intelligence

13 Apr 2017 | David Livermore

Moments of boredom free up our mind to think creatively. But who has time to be bored these days? Most people seem to be glued to their smartphones whenever there’s a moment to spare.

Productive conversations to build cultural intelligence

21 Feb 2017 | David Livermore

How do we engage in productive dialogue with people who have very different perspectives from our own? The many conversations I’ve had since the U.S. election have given me some ideas.

Emotional differences across cultures

12 Dec 2016 | David Livermore

Different cultures appear to have very different ways of showing emotion and managing feelings. But in reality we all have much more in common than meets the eye when it comes to how we handle some key human emotions.

Weird, rude, or different?

07 Nov 2016 | David Livermore

Cross-cultural encounters can sometime be very awkward. Here are a few suggestions for a culturally intelligent way to respond to those difficult cross-cultural situations.

North America's accent problem

04 Oct 2016 | Wayne Turmel

As a Canadian who spends a lot of time on international conference calls and webinars, it's impossible not to notice that almost everyone can deal with foreign accents except (North) Americans.

How stress can lower your cultural intelligence

23 Aug 2016 | David Livermore

Working with people from a diverse range of backgrounds is rewarding, but it can also be tough going. And the more you’re under stress, the harder it becomes and the more a small behavioral difference can become a major irritation.

Adapt, but don’t overdo it

18 May 2016 | David Livermore

Fusion cooking is a great metaphor for bringing out the best from a multicultural team because it combines ingredients from different cultural traditions while preserving distinct cultural flavors and traditions.

Melting pot

03 May 2016 | Janet Howd

All over the globe, attitudes to human diversity divide societies. Why are so many of us dismissive of anyone who does not carry the same cultural baggage as we do?

When does cultural immersion go too far?

18 Apr 2016 | David Livermore

I’m a big advocate of getting to know a culture up close and moving beyond surface-level encounters. But I’m beginning to think that I ought to give up some of the cultural experiences I’d like to have because they may do more harm than good.

Cultural intelligence and the power of attention

10 Dec 2015 | David Livermore

Giving undue attention to negative feelings shrinks your world and your breadth of perspective. Focus on the positive and you’ll expand your view. This is the power of attention. And in culturally diverse teams, it’s absolutely critical.

Dealing with a different sense of urgency

12 Nov 2015 | David Livermore

One of the biggest frustrations when working across cultures is a different sense of urgency, follow-through, and deadlines. Whatever your relationship with time, here are some guidelines to address this challenge.

The dilemmas of a travelling white guy

20 Oct 2015 | David Livermore

When I’m travelling, I’m routinely given the best places to sit in restaurants, granted access to exclusive lounges I haven’t paid for and escorted round queues simply because I’m a well-dressed, white American male.

What diversity matters most?

23 Sep 2015 | David Livermore

Diversity of thought, work style, function and age are all important forms of difference. But not all diversity is equal. The two types of diversity that matter most are visible diversity and under-representation.

Racist comments, Facebook rants and cultural intelligence

14 Aug 2015 | David Livermore

What should you do when you run up against friends, family members, colleagues or clients who make little effort to engage with others with any degree of cultural intelligence?

The business case for cultural intelligence

07 Jul 2015 | David Livermore

Whether it’s expanding in emerging markets, avoiding an embarrassing cultural faux pas, or attracting best talent, the ability to work effectively across cultures addresses a burgeoning number of organizational concerns.

Cultural challenges for female expats

01 Jun 2015 | Cynthia Stuckey

Nobody finds it easy being thrown into a new culture. But for women, international assignments can be particularly challenging as a result of cultural and gender barriers that their male colleagues simply don’t face.

10 tips for negotiating across cultures

11 May 2015 | David Livermore

Regardless of the cultural context, the objective in negotiation is to reach an agreement that mutually satisfies both parties’ interests. Accomplishing that across cultures requires a high level of cultural intelligence.

An ocean apart?

20 Mar 2015 | Gurnek Bains

The American model of leadership may be ubiquitous, but it’s not universally appreciated by other cultures. Indeed, the difference in mindset between Americans and Europeans can sometime be as wide as the Atlantic. So what can the two learn from each other?