This week, improving customer service through social media, maximising opportunities by educating your customers and some thoughts on being a better manager.

This week, proof that customer delight creates competitive advantage, an insight into Steve Jobs, plus some thoughts on how to maximise your customer relationships.

This week, listening to your customers, identifying the customers that you want to work with (and those that you don't) and some ideas on innovation from the Civil Service (really!)

This week, the (big) problem with queues, an idea from a forward-thinking IT support business and lessons on customer delight from Her Majesty The Queen!

This week, does Starbucks have great customer service or is it simply scriptease? Some razors that really are dramatically and demonstrably different, and some great news – customer service is not important!

This week, more evidence that the business world is changing, Tesco's 3D approach to shopping – it's the future - and how far too many leaders just aren't leading (as if we need to be told that!)

This week, how to engage your people and get them more profit focused, lessons from The Pope on Twitter, plus what are you going to do to maximise 'the day you never had'?

This week, the impact of poor customer telephone experiences and a way of improving them, an interesting approach to creating better in-flight customer experiences and the bad news: you are NOT your people's 'best ever boss'.

This week, celebrating failure, a new tool that spreads 'gripes' about customer service and a remarkable telephone answering service.

This week, great example of customer delight from Sainsbury's, Apple's spectacular performance, and why you don't need to Tweet!

This week, Andy muses on the benefits of solitude, suggests some ways to improving your working environment and asks how companies can removing their 'Sales Prevention Officers'!

This week, the impact of social media and your customers, engaging your people to create great customer experiences and some wise words from a remarkable 70 year-old.

This week, listening to your customers, 'getting personal' with them and three small local businesses who are actually putting this into practice.

This week, Andy muses on introducing a 'No Jerks' rule in your workplace, managing your customers' expectations - both online and offline - avoiding scriptease and introduces "The 12 Ways Of Difference".

This week, standing in your customers' shoes when tey shop online - how do your customers actually find you? Plus how to recruit the right people (it's all about behaviours), and managing your customers' expectations - what Santa is learning to do.

This week, do you know what messages are you sending to your customers and being easy to buy from – something that isn't just about technology, but the way you engage with your customers on a day-to-day basis.

This week, how to engage your people by 'championing your champions', improve your corresepondence with your customers, and being aware of increasing customer expectations.

This week, what you can learn from Ryanair (yes, really!), how to delight customers like Strarbucks and how to save £19 Billion!

This week, how to differentiate yourself in the marketplace, some ways to identify and develop your marketing influence and the benefits of not keeping customers waiting.

This week's ideas highlight the horrors of employee engagement in UK businesses, scary statistics about customer service, and a look into the crystal ball at future trends when it comes to marketing and customer relationships.

This week, how to stand out from the crowd by personalising your customer experience, how to deal with ever-increasing customer expectations and how to maximise your customer relationships.

This week, the benefits of employee engagement, how to generate ideas for 3D in your business and dealing with customer disappointment.

This week, remembering a business hero who's sadly no longer with us, valuing your values and how to stop damaging the health of your customers.

This week's ideas highlight how to deal with problem performers, how to empower your people and some ways to differentiate your business in a crowded market place.

This week's ideas highlight how to improve your working environment, customer experience lessons from Apple, and how to 'break the rules' in your business.

This week, why listening to this will improve your productivity, how to delight your customers by dinosaur, and customer service - it's the future!

This week's ideas include a 'woof' guide to differenting yourself, how to delight your customers and some apps to help you improve your performance at work.

This week, getting social media right for employees in your workplace, maximising customer data and improving yoiur marketing by doing stuff that gets people talking.

This week, how to make yourself easy to deal with, an innovative idea to stand out in the market and create more customers, and employee engagement lessons you can learn from making sandwiches.

This week's ideas focus on maximising opportunities by thinking differently, the benefits of being easy to deal with and what you can do about it.

This week, engaging your employees and learning the lessons from Amazon when it comes to consistently great customer experiences.

This week, ideas about online security and proactively listening to your customers.

This week, ideas about improving customer service, finding and recruiting people that fit and enhance your culture and anticipating your customers' needs - again!

This week, anticipating customers' needs, managing customer expectations and some amazing statistics highlighting the sheer size and speed of the internet.

This week, the challenges listeners say they face in the current economy, how to differentiate yourself in the marketplace and Richard Branson's ideas on gettting people to 'fit' in your business.

This week, Andy's ideas to improve your business performance are about improving customer service, maximising social media and a chance to tell us what you think.

This week, Andy's ideas to improve your business performance are inspired by Apple, Ryanair (how NOT to do it) and Justin Bieber (yes, really!)

This week's three ideas in less than three minutes focus on improving customer service, championing your customer champions and reducing stress.

This week's three ideas in less than three minutes focus on on standing out from the crowd,engaging with your customers and maximising people performance.

This week's three ideas in less than three minutes focus on improving your customer's experience, being a better leader and improving the mood in the office.