The Working Week 112

This week, Wayne explores the notion of corporate kindness with Kristin Tillquist, author of Capitalizing on Kindness: Why 21st Century Professionals Need to Be Nice - someone who believes that contrary to popular belief, nice guys and gals don't always finish last.

As she tells Wayne, there's no doubt that organisations and individuals still need determination, well-articulated goals, and a bit of luck if they're going to succeed. . But more than anything else, you need kindness.

What Kristin calls "Kindness Capital" becomes the key to success in business when you couple a caring attitude toward others with a focus on achieving your goals. Often people see business as a choice between being kind and being successful – yet nice people and caring businesses are more successful.

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• How refreshing. Can this really be true? I've always liked to think that one day being kind and nice in my dealings with people would pay off. But my path through the business world has meant that I have learned to deal with being bullied, taken advantage of and down-right insulted for my efforts! Good on you Kristin - let's start a revolution. The New Normal and Learning to be Nice!

  Nicola, UK