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This week, Wayne explores performance management with Gary Ridge, who is co-author, with Ken Blanchard, of Helping People Win at Work and CEO of the Nasdaq-listed WD40 Company.
They discuss why many traditional performance management and review techniques are completely counter-productive and how trying to force people's performance into a normal distribution curve or order can never be a recipe for success.
Gary Ridge explains that when Ken Blanchard was a college professor, he always gave his students the final exam at the beginning of the course and spent the rest of the semester helping them answer the questions so that they could get an A. And since life is all about getting As, he adopted this simple principle as the basis for WD40's own performance review system - with exceptional results.